The PMA understands the training needs in general practice and the wider health & social care settings and has now supported the development of NHS staff for over a decade.
We have successfully engaged thousands of your colleagues to refresh and to bridge gaps in their skills and knowledge through the creation and delivery of a comprehensive selection of workshops.
The PMA now has over 120 workshops – but what makes us unique is that our programmes are never a ‘one model fits all’. PMAs workshops can be adapted to meet any specific locality requirements – so please get in touch if you have a specific training need or requirement that is not listed as we would be happy to create something bespoke for you. Equally we are experienced in creating wide-ranging learning programmes.
The web workshops provide practice staff with access to virtual training, which can be delivered in a convenient time window to meet your specific needs. These workshops can also be delivered face to face, if required.
If you want more information on the PMA web workshops or are interested in PMA developing a bespoke programme, please get in touch.
Quick Links to all Workshops
- 12-Lead ECG Interpretation NEW
- Access to Primary Care
- Active Signposting/Care Navigation
- Adapting Leadership Style to Deliver Results NEW
- Administrative Skills for Managers
- Administrative Skills Workshop – Taking Perfect Minutes
- RCN Accredited Asthma and COPD Course Advanced Clinical Skills NEW
- Advanced ECG Interpretation NEW
- Blood Glucose Level Monitoring and Diabetes NEW
- Business Management & Leadership
- Business Risk & Governance
- Capturing Medical Data: Summarising Past Medical Records
- Cardiac Skills for Frailty Pathway Advanced Clinical Skills NEW
- Caring with Kindness NEW
- Chairing meetings
- Change Management
- Chaperoning
- Coaching & Mentoring
- Compassionate Conversations: Skillful Communication in End-of-Life Care NEW
- Complaints Handling for Non-Clinical Staff in Primary Care
- Contract Changes & Updates in Primary Care NEW
- Core Skills Programme for Frontline Staff NEW
- Core Skills Programme for Frontline Dental Staff NEW
- Correspondence Management & Workflow Optimisation
- Cost Effective Prescribing
- CQC Fundamentals for Administration Staff NEW
- CQC Fundamentals for Nurses NEW
- CQC Fundamentals for Pharmacists and Clinical Leads NEW
- CQC Inspection Framework – Being ready for when it happens
- Customer & Conflict Management
- Cybersecurity Essentials for General Practice NEW
- Delivering Operational Excellence
- Dementia Awareness, Identification, and Risk Reduction NEW
- Digital Inclusion Training NEW
- Dispensary Management – the governance perspective
- Dispute Resolution
- Effective Appraisals and Personal Development Planning (PDP)
- Effective Clinical Appraisals and PDPs in Dental Practices NEW
- Effective Communication – getting your message across in all situations
- Effective Delegation Skills NEW
- Effective and Impactful Communication NEW
- Effective patient encounters: ‘right person, right place, right time’
- Enhanced Care Navigation
- Enhancing Patient Interaction and Communication Skills for Primary Care Staff
- Equality, Diversity and Inclusion in the Workplace
- Excel (Beginners)
- Excel (Intermediate)
- Exceptional Customer Service Training
- Frailty Focused Care: Preventing, Identifying, and Living with Frailty in Later Life NEW
- GDPR
- General Practice Property Management
- GP Development – Time Management
- Group Consultations
- Health Coaching for Practitioners to Improve Wellbeing and LifestyleHealth Coaching Skills
- Health & Safety
- Health & Safety, Employee Engagement & Wellbeing
- Health Literacy – Becoming a Health Literate Practice
- Health, Wellbeing, and Pharmacological Interventions NEW
- High Performing Virtual Teams
- HR & Employment Issues
- HR & Employment Law
- Hypertension and Cardiovascular Disease Advanced Clinical Skills NEW
- Improving Patient Relationships
- Infection Prevention and Control Training (IPC)
- Information Governance
- Integrated Patient Pathways
- Intravenous Cannulation NEW
- Introduction to Clinical Coding
- Introduction to General Practice – Module One: Customer Service and Care
- Introduction to General Practice – Module Two: Administration
- Introduction to General Practice – Module Three: Improving Patient Experience
- Introduction to General Practice – Module Four: Personal Development
- Introduction to Medicines Management
- Introduction to Menopause in the Workplace
- Introduction to Practice Management
- Introduction to Practice Management & Performance Management
- Introduction to Primary Care
- Introduction to Primary Care for New Starters
- Law, Ethics, End-of-Life Care and Leadership NEW
- Leadership Development
- Leadership Development & Leading Through Change
- Leading with Clarity and Effective Communication NEW
- Leading Conflict and Handling Difficult Conversations NEW
- Leading Cross-Functional Teams to Collaborate and Perform NEW
- Leading Different Personality Types NEW
- Living Well, Families and Inclusion NEW
- Managing Conflict
- Managing Difficult Conversations
- Managing Menopause in the Workplace
- Managing Practice Finances
- Mandatory Training for Primary Care
- Manual Blood Pressure Recording NEW
- Medical Terminology (Introduction to)
- Medical Terminology (Advanced)
- Mental Health Upskilling: Dementia – Session One – Dementia Awareness, Identification, and Risk Reduction NEW
- Mental Health Upskilling: Dementia – Session Two – Person-Centred Care and Communication NEW
- Mental Health Upskilling: Dementia – Session Three – Health, Wellbeing, and Pharmacological Interventions NEW
- Mental Health Upskilling: Dementia – Session Four – Living Well, Families and Inclusion NEW
- Mental Health Upskilling: Dementia – Session Five – Law, Ethics, End-of-Life Care and Leadership NEW
- Mental Health in Later Life: Understanding the 3Ds – Depression, Dementia, and Delirium NEW
- Motivating Teams
- New Care Models – Working at Scale
- NHS Pensions Update
- Overview of Microsoft Office Applications
- Partnerships & Federations
- Patient Safety: Compassionate Conversations: Skillful Communication in End-of-Life Care NEW
- Patient Safety: Caring with Kindness NEW
- PCN Recruitment
- People Leadership
- Performance Management
- Person-Centred Care and Communication NEW
- Phlebotomy Training NEW
- Practice Management Fundamentals Programme NEW
- Prescription Clerk (Medicines Management)
- Preventing Sexual Harassment in the Workplace
- Primary Care Management Programme NEW
- Primary Care Networks – Update
- Primary Care Workforce: Resilience & Wellbeing
- Procurement
- Project Management
- Property Management
- Quality and Outcomes Framework
- Resilience for GPs and Clinicians
- Resilience & Staff Wellbeing
- ReSPECT Conversations: Building Confidence in End-of-Life Decision-Making NEW
- Respiratory Conditions Advanced Clinical Skills NEW
- Risk Registers & Assurance
- Risk & Governance
- Safer Recruitment
- Serious Incidents & Root Cause Analysis
- Social & Digital Media
- Social Prescribing within the PCN – How to make it a success!
- Stress Management
- Stress Management, Resilience & Wellbeing
- Succession Planning and Workforce Retention in Primary Care
- Sustainability in Primary Care
- Telephone Triage – for front-line staff & reception staff
- Telephone Triage – GPs, nurses & other practice clinicians
- Thrive not just Survive
- Train the Trainer
- Triage and recognising red flags
- Understanding GP Partnerships
- Understanding and Overcoming Imposter Syndrome in Leaders NEW
- Using Skill Mixes to Meet Demand: Enhancing Workforce Efficiency in General Practice NEW
- Video Consultation for GPs, nurses & other practice clinicians
- Mastering Advanced Wound Care: Elevating Clinical Skills for Complex Cases Advanced Clinical Skills NEW
- Zero Tolerance for Primary Care front line staff
Inclusive and Accessible
PMA is committed to inclusiveness and accessibility. The learner and practice staff-centred sessions will seek to embrace the principle of inclusive learning. These sessions will be delivered in cohorts. Whether face-to-face or virtual, we will engender a learning environment where we all agree to the principles of:
- Togetherness – and as this is an opt-in opportunity to be included in the programme, we’ll agree on openness and the need and desire to change.
- Equality, where we are all equal – we can’t change the past but we can change the future.
- Participation and engagement – where all voices will be heard.
- Respect and acceptance.
- Acceptance and agreement of the rules of the room and the rules of engagement.
- Embracing individual differences.
- Embracing the Principle of Change.
Building confidence and affirming their identity as valued team members will support their learning and their engagement with the changes needed.
Video Consultation for GPs, nurses & other practice clinicians
The key objective of Video Consultation is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of empowerment about engaging with clinicians and the stimulation to invest in their wellbeing.
Telephone Triage – for frontline & reception staff
The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing.
Telephone Triage – GPs, nurses & other practice clinicians
The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing.
Customer & Conflict Management
This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.
Quality and Outcomes Framework
This workshop will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they should record the data to understand the QOF process fully.
Chairing meetings
This workshop provides attendees with the vital skills and techniques for leading concise, structured and meaningful meetings.
Enhanced Care Navigation
The workshop will support the delegates understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation and will look in turn, at supporting the development of these skills.
Risk Registers & Assurance
This module focuses on the holistic approach to Risk and Governance. Issues that regularly arise in medical practice can often be difficult to identify, understand and monitor. We will focus on how to create understanding of the Risks and Governance issues relevant to General Practice.
Safer Recruitment
This web workshop is for Practice Managers, Assistant Practice Managers and Business Managers wanting to understand how to do safer recruitment within General Practice.
Join our vibrant community of over 50,000 today and benefit from our services
As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect you in your role. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK