‘Conflict’ is deemed a dirty word, yet there is healthy and unhealthy conflict, and a leader needs to be able to identify the difference and adapt leadership style. ‘Difficult conversations’ carries the same tag, yet leaders need to be able to handle this challenge, in-person, or in a meeting. Exploring how to lead different conflict types will help you build a healthy culture and encourage innovation from individuals. Learning a pragmatic five-step method for handling difficult conversations supports you to lead with confidence.

Benefits:

  • Exploring how to recognise the different behaviours that lead to healthy or unhealthy conflict and develop the skills to know when to step in, or when to encourage diverse opinions, ideas or views.
  • Understand and practice a five-step method of handling difficult conversation in-person or a meeting.
  • Practice new skills in a safe learning environment, to support transfer into the workplace.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.

  • Doctors

  • Nurses

  • Practice Managers

  • Healthcare Professionals

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

Welcome and Introduction
Understanding your Conflict and Difficult Conversation challenges

Identifying what challenges you face around conflict difficult conversations – and exploring the impact on your leadership of a team or organisation.
Understanding Conflict

  • Definition and types of conflict: healthy vs. unhealthy conflict.
  • Introducing the ‘Iceberg of leading conflict’
  • Recognising the differences between healthy and unhealthy conflict
  • Identify the behaviours that lead to each type of conflict.
  • Discussion: relating the Iceberg to personal experiences with conflict in the workplace.
Leading Through Conflict

  • Strategies for managing and leading through healthy and unhealthy conflict.
  • Techniques to encourage diverse opinions and ideas.
  • Case studies: Analysing different conflict scenarios and appropriate leadership responses.
Five-Step Method for Handling Difficult Conversations

  • Introduction to the five-step method for handling difficult conversations.
  • Detailed explanation of each step with examples.
  • Demonstration of how to apply the 5-step method by coach
  • Role-playing exercise: Practicing the five-step method in pairs with a recognised challenge.
Practicing Skills

  • Interactive activities to practice new conflict management and conversation handling skills.
  • Small group discussions and feedback sessions.
  • Facilitator coaching and tips for improvement.
Applying Skills in the Workplace

  • Developing strategies to apply learned skills in real-world situations.
  • Identifying potential challenges and how to overcome them.
  • Group activity: Creating an action plan for integrating new skills into daily leadership practices.
Action Planning and Q&A

  • Finalising individual action plans.
  • Open floor for questions and answers.
  • Final thoughts and wrap-up.
Close
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email enquiries@pma-uk.org

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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