The PMA have been commissioned to provide workforce development in primary care for many years now and are working with a growing number of organisations across the UK to deliver training mapped to specific local needs.

Practices collectively select sessions to best fit their own development plans. All training is delivered by specialists in these areas and are tailored, as necessary, to accommodate regional differences. As workshops are delivered locally, they are easily accessible presenting good support and networking opportunities across the locality.

One of the noticeable features of all workshops to date has been the level of engagement during the sessions. Over and above the specialist facilitation, one of the real values has been the group interaction. There has been a visible team approach to problem-solving and clear buy-in to the experience and insight already within the groups. The response and feedback received speaks for itself.

PMA Workshops January to March 2020


Workshop Location Feedback
HR & Employment Invicta Health, South East Liked balance between theoretical and practical.

Interactive and interesting.

Informal questions at any time.

HR & Employment Great Yarmouth & Waveney The trainer was excellent, made us feel at ease. Very good training.

Very open with discussions.

Presenter’s knowledge and delivery.

Conflict Resolution North Tyneside Relaxed atmosphere.

Presenter was animated and entertaining.

Presenter was full of information and interactive.

Care Navigation & Active Signposting North Tyneside Everyone being able to give their own opinion.

Different practice – more ideas and understanding.

The chance to talk and share ideas.

Correspondence Management & Workflow Nottingham Experienced, knowledgeable presenter who was fully aware of impact on practices and on practice teams.

Well thought out and implemented

Great facilitator, friendly and engaging.

Customer Service & Managing Conflict Rochdale Good to network and share ideas with other GPs and PMs.

Ability to interact with the presenter and share ideas.

Useful and well presented.

Business Management & Leadership Suffolk Ability to learn from colleagues experiences and talk through different scenarios.

Open atmosphere – lots of time for discussion.

The model discussed was very helpful. I plan to share this with my management team.

SNOMED Bromley Trainer was good at explaining the system and was approachable for questions.

Informal facilitator, easy to understand and was honest.

Relevant to changes occurring in GP practices.

Work-Life Balance Masterclass West Suffolk Being able to associate with examples.


Trainer was amusing and honest.

Local Conference Black Country & West Birmingham Good to take some time out and reflect.

Keynote speaker was brilliant.

Being able to discuss and have insight into different areas.

Primary Care Networks Invicta Health, South East Small group allowed really good interaction.

Good to learn about how other people work.

Care Navigation & Active Signposting Thameside & Glossop Trainer involved the learners, moved around the room and spoke to everyone.

The trainer was excellent and kept us engaged.

Clear direction.

Excellent content and delivered well.

Lewisham CEPN

Lewisham CEPN came to the PMA to bridge the gaps in their local training needs. They are a commissioning organisation whose focus is on integrated, community-based training and education programmes for clinical and non-clinical staff working in health and social care.

The practice managers in this group completed several PMA workshops including Leadership, Dispute Resolution and Staff Employment Issues.

PMA’s model of recruiting experts in different fields to deliver focused training within the PMA framework is one that has been met with much approval amongst practice managers in the London Borough of Lewisham. It is highly significant that they have signed up to three full days of training at a time of immense resource scarcity and pressures on them. Lewisham CEPN is extremely  happy with their evaluation of the first day and will be escalating the evaluation summary to Health Education England, with our recommendation that they consider commissioning it at scale. Significant in the feedback was the applicability of the learning to their daily work and their great satisfaction with the way the training was delivered. They asked for more. They are going to get it.

South Yorkshire and Bassetlaw Primary Care Workforce & Training Hub

South Yorkshire and Bassetlaw working with the PMA

The SY&B Workforce and Training Hub began working with The PMA on the Assistant Practice Manager Apprenticeship in early 2020. Despite everything this year has thrown at us, The PMA has continued to work with us, at speed to get the scheme up and running across our region. The hub recruited 18 apprentices across SYB and The PMA worked tirelessly to get them all enrolled for our scheduled start date of October 2020. Each apprentice has now been inducted, are having group sessions and 1:1 sessions with their tutor and feedback from learners are practices is very positive. We already have interest expressed for our next cohort in September 2021!! 

Berkshire, Buckinghamshire and Oxfordshire LMC

BBOLMC opted for Masterclasses during PLT covering CQC, Finance, Leadership and Working at Scale.

I would like to thank you and your team for the excellent provision of PM development workshops on behalf of the LMC. I have been going through the feedback from delegates. The workshops were clearly of a very high standard and greatly valued. PMA should be very proud of their achievement. We have also received a large number of emails from delegates, such as this one:

Really enjoyed the afternoon…I have now joined the PMA, and will look to do some more workshops.
- A Practice Manager, Bucks

It has been a pleasure and relief to work with an organisation that has delivered on what it said it would do to such good eventual outcome. I am grateful for your working with Michelle to make this all happen. Michelle is currently on annual leave at the moment, but I am sure would like me to pass on her own thanks. I hope you will pass on this letter to all in your team, including presenters, who made the workshops happen.

We very hope we will be able to work together again in the future.

With warmest regards

Dr Richard Wood


Greenwich CCG

Greenwich CCG, as part of their Primary care resilience programme, had commissioned a series of 6 workshops working towards the ILM Excellence in Practice Management certificate. They ran over 12 dates for the practice managers and senior managers within general practice.

Firstly we’d like to thank everyone at the PMA for the professional service delivered from the inception of this programme to its end, with excellent communication and facilitation across the programme. The PMA were on site early for every workshop, and handled all processes from registration to certificates of attendance and feedback effortlessly.

The communication was second to none throughout all points of the delivery and every query received a quick turnaround. Each session was very well presented and full of very useful information. The session overviews provided after every session contained a wealth of information and queries raised within each session were included for tailored feedback.

Practice Managers received the programme very well and gave great feedback for each session. Most notably Practice Managers who had been in the industry a long time felt that these sessions highlighted a number of issues and gave lots of ideas and useful information to help with the day to day running of the practice.

Practice Managers also appreciated the opportunity to network with their peers across the borough and gain insight and learning throughout this. Those leading the courses had a high level of expertise in their subject matter which meant that they were able to deal with queries as well as deliver the core agenda, and the courses were very well tailored to the audience, so they were extremely relevant. Excellent responses to specific questions raised in the sessions and this, with the extremely knowledgeable presenters ensured that the workshops were delivered to a high standard.

It would be a pleasure to work with the PMA again in the future.

Bolton CCG

Resilience and Wellbeing Workshop

Feedback percentage for this event was 90% - 100%

  • Facilitator allowed the group to determine the length of discussion whilst keeping on track.

  • Specific examples (to help remember & remind ourselves)

  • Very interactive

  • Sharing examples / processes / lessons learned

  • Facilitators knowledge

A selection of organisations we have delivered training to:

All PMA workshops are tailored to your needs
and delivered locally.

For more information about PMA workshops and how to book,
please call 0330 111 6459 or email 

View our workshops

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