Workshops at a glance.
- Active Signposting/Care Navigation
- Private: Care Certificate
- Care Navigation – Active Signposting Module 1
- Care Navigation – Active Signposting Module 2
- Cost Effective Prescribing
- Effective Communication – getting your message across in all situations
- Enhanced Care Navigation
- Exceptional Customer Service Training
- SNOMED-CT
- Social & Digital Media
- Stress Management, Resilience & Wellbeing
- Telephone Triage – for front line staff & reception staff
- Telephone Triage – GPs, nurses & other practice clinicians
- Train the Trainer
- Venepuncture (Phlebotomy)
- Video Consultation for GPs, nurses & other practice clinicians
- Zero Tolerance for Primary Care front line staff
General Practice Induction for
Reception and Admin Teams
Introduction to General Practice – Module Four: Personal Development
This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to help develop their time management, communication and teamworking skills.
Introduction to General Practice – Module Three: Improving Patient Experience
This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from learning more about the various NHS initiatives to improve the patient experience including signposting, the new ARRS roles and personalised care.
Introduction to General Practice – Module Two: Administration
This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from understanding the component parts of Administration in general practice including medical terminology, confidentiality and GDPR, how to register patients and clinical correspondence.
Overview of Microsoft Office Applications
This workshop is an overview of the features of the main MS Office Packages. It is a whistlestop tour of useful hints and tips of the top 5 programmes used within MS Office, this includes Word, PowerPoint, Outlook, Excel and Teams. A workshop like this will equip delegates with new knowledge, tools and resources they can take away to look at making processes slicker, review current practice and make efficiency savings all by understanding our technology a little better.
Introduction to Primary Care
The PMA Introduction to Primary Care web workshop programme covers all the key areas that need to be addressed when working within this sector. We focus on the issues that regularly arise in practice.
Introduction to General Practice – Module One: Customer Service and Care
This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.
Join our vibrant community of over 50,000 today and benefit from our services
As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.