PMA Masterclasses provide an immersive experience delivered by facilitators with real expertise allowing delegates to develop their knowledge and skills. The sessions will provide you with the confidence you need to understand the real challenges in primary care and deliver more efficiently and effectively.

The masterclasses are all designed and delivered by subject experts with experience in Primary Care. Each session will typically be 2 hours and include a workbook or slide deck and other supporting materials. Within the masterclass sessions, interaction and discussion are always encouraged. Action planning and feedback will be built into the sessions, to enable delegates to take away a personalised journey.

All PMA Workshops can be delivered in the masterclass format. Current hot topics include:

  • Primary Care Networks
  • CQC Compliance
  • Working at Scale
  • Managing Practice Finances
  • Leadership
  • Change Management
  • HR & Employment
  • Active Signposting
  • Conflict Management
  • Resilience and Wellbeing
  • Work Life Balance
  • GDPR Compliance
  • Information Governance
  • Root Cause Analysis
2022-07-01T12:30:55+01:00

NHS Pensions Update

NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff. 

2022-07-01T12:31:51+01:00

Introduction to Menopause in the Workplace

Delegates will explore the changing face of the workplace, key facts, and symptoms of menopause, develop skills to manage sensitive conversations and how best to support yourself and colleagues to maintain wellbeing and productivity.

2022-07-01T12:32:00+01:00

Managing Menopause in the Workplace

By increasing awareness, developing positive cultural engagement, and understanding the hazards of doing nothing, organisations in general practice will be able to reduce their risk, protect their reputation, and support all staff affected by menopause, whether directly or indirectly.

2022-07-01T12:32:20+01:00

Zero Tolerance for Primary Care front line staff

This face to face workshop has been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to better manage disputes, help manage challenging conflict situations and understand zero tolerance.

2022-07-01T12:32:41+01:00

Capturing Medical Data: Summarising past Medical Records

Managing “degraded data” and extracting data from paper records is a recognised and acceptable inheritance, by the receiving practice, however, it can be problematic and resource-heavy. This training will focus on safely managing ‘degraded’ virtual information and reviewing and extracting significant and minor past medical and social histories from paper records.

2022-07-01T12:32:52+01:00

Sustainability in Primary Care

The session will help you to understand why sustainability matters, then help you to ‘green’ your practice using case studies from primary care and offering tips and tricks for implementing sustainability improvements.

2022-07-01T12:33:01+01:00

Managing Practice Finances

This is the foundation workshop to the PMA programme – a series focused on the business management of general practice - where practice finances and accounting systems are explained in a user-friendly, interactive way.

2022-07-01T12:33:09+01:00

Customer Management & Difficult Conversations

This virtual workshop been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

2022-07-01T12:33:18+01:00

Staff Employment Issues – HR & Employment Law

This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with concerning the critical human resource. We will cover employment law with practical guidance to enable participants to manage more effectively their human resource and deal with staffing challenges.

2022-07-01T12:33:31+01:00

Risk & Governance

In this module, we will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice.

2022-07-01T12:52:31+01:00

Stress Management, Resilience & Wellbeing

Participants will improve their understanding of staff employee engagement, wellbeing and building resilience in the practice and will receive frameworks for managing staff behaviour. They will also gain an insight into human resource management.

2022-07-01T12:29:43+01:00

Social & Digital Media

The possibilities presented by social and digital media are endless. Our Social and Digital Media workshop is about achieving effective social media marketing communications for your practice.

2022-07-01T12:33:59+01:00

High Performing Virtual Teams

Many team members have difficulty because they cannot see what other members are doing. Even the most skilled managers find difficulty in communicating and building a team when there is no physical proximity. Mastering the art of working in virtual teams will increase your team’s productivity and performance.

2022-07-01T12:34:38+01:00

Care Navigation – Active Signposting Module 1

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team.

2022-07-01T12:34:49+01:00

Care Navigation – Active Signposting Module 2

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team.

2022-07-01T12:35:10+01:00

Customer & Conflict Management

This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

2022-07-01T12:36:32+01:00

Quality and Outcomes Framework

This workshop will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they should record the data to understand the QOF process fully.

2022-07-01T12:22:03+01:00

Chairing meetings

This workshop provides attendees with the vital skills and techniques for leading concise, structured and meaningful meetings.

2022-07-01T12:22:25+01:00

Project Management

This workshop is for NHS staff who are responsible for project management and are keen to refresh and improve their skills and knowledge on how to plan a successful project.

2022-07-01T12:22:51+01:00

Procurement

This workshop will help you understand the full NHS supply chain model from sourcing to patient by talking through key activities in the supply chain that affect you and your practice.

2022-07-01T12:23:07+01:00

Primary Care Networks – Update

This web workshop will provide an update on the Primary Care Network DES and the delivery requirements within and also provide useful templates for evaluation of PCN services and delegates will be encouraged to share challenges, issues and concerns they may have – our facilitator will also share their experiences.

2022-07-01T12:23:18+01:00

New Care Models – Working at Scale

Working at Scale has become a key driver across general practice and all other areas of the wider NHS – presenting opportunities for new ways of working and for the development of new services all driven by the goal of improving patient care. ‘At Scale’ provision of care, will increasingly see practices shift towards collaborative working models – formal mergers, partnerships and federations and Multi-Specialty Community Providers (MCPs) – key advantages of this approach are the ability for practices to build on their strengths, improve their reach and also share the workload. But what are the practicalities of working at scale?

2022-07-01T12:52:43+01:00

Effective Appraisals and Personal Development Planning (PDP)

The peer to peer appraisals workshop will enable delegates to understand – for themselves and their staff – where they are starting from on their personal leadership journeys. They will process and deliver the feedback sessions to people, helping them create personal action plans that they can take into their further development and learning. Continual development, setting goals and gathering peer support are essential to a successful Personal Development Plan (PDP). The workshop will also explore the role of the PDP and how this will guide all staff in their career, whatever grade they are at.

2022-07-01T12:23:32+01:00

Dispensary Management – the governance perspective

This workshop has been designed to be practical and easily digestible for those with responsibility for the Management of Dispensing and Prescribing quality schemes and the specific Governance standards which the schemes stipulate should be in place within the Primary Care sector. It will also cover the specific CQCs standards and how an integrated approach can benefit the practice.

2022-07-14T16:46:30+01:00

Customer Service & Managing Conflict

This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to help manage challenging conflict situations. The workshop will help you create a vision of exceptional customer service and will also help you to manage conflicts that arise in General Practice. We will consider how and why conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this.

2022-07-01T12:37:20+01:00

Prescription Clerk

The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.

2022-07-01T12:23:42+01:00

Serious Incidents & Root Cause Analysis

Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood as a method of structured risk identification and management in the aftermath of adverse events. The RCA is not a single technique but, describes a range of approaches and tools drawn from many fields – and these will be fully explored throughout the web workshop. These will enable you to establish how and why an incident occurred to identify how it, and similar problems, might be prevented from happening again.

2022-07-01T12:53:05+01:00

GP Development – Time Management

This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise and manage the causes of 'bad' time management. The workshop will explore assertiveness is the capacity to control your working environment to manage time and work performance under pressure. This workshop will enable you to understand your own behavioural styles and those of others and develop achievable techniques for communicating and behaving more assertively.

2022-07-01T12:35:30+01:00

Introduction to Medical Terminology

This web workshop is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates will be able to apply the learning to every-day situations back in the practice.

2022-07-01T12:53:14+01:00

Coaching & Mentoring

This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety of coaching tools and techniques, this module will develop the core skills of questioning and listening and using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills, principles and practice of effective management coaching and mentoring.

2022-07-01T12:23:53+01:00

Excel for Beginners

One of the most widely used programmes in the world for visualising and analysing data is Microsoft Excel. Within a practice this software can be used to track hours, finances, and invoices, and for data analysis, to visualise data, and innumerable other tasks.

2022-07-01T12:24:04+01:00

Intermediate Excel

Module 2: One of the most widely used programmes in the world for visualising and analysing data is Microsoft Excel. Within a practice this software can be used to track hours, finances, and invoices, and for data analysis, to visualise data, and innumerable other tasks.

2022-07-01T12:37:32+01:00

Managing Conflict

Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.

2022-07-01T12:37:41+01:00

Cost Effective Prescribing

Prescribing is the most common intervention involving patients in the NHS and as such is the second highest area of spending in the NHS, after staffing. Statistics from NHS Digital show that in 2016 there were 1,104.1 million items dispensed, an increase of 1.9% or 20.5 million additional items compared with 2015. This was at a cost to the NHS of £9,204.9 million. With increasing numbers of prescriptions, it is imperative that prescribing is cost effective to provide the best value for money for NHS resources whilst also meeting the clinical needs of the patient.

2022-07-01T12:37:50+01:00

Introduction to Medicines Management

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.

2022-07-01T12:24:29+01:00

Information Governance

With the new General Data Protection Regulations (GDPR), that came into force in May 2018, more attention is focused on ensuring healthcare staff use and share information in a legal and secure way. You will need to understand what is considered personal data and the responsibility the use and sharing of it brings. Learning how good, safe management of information can assist in the provision of good quality care and be a cornerstone of good governance, it will help in understanding the need to incorporate data protection into day to day practice and planning.

2022-07-01T12:24:38+01:00

GDPR and the role of the Data Protection Officer (DPO)

A Data Protection Officer (DPO) is an organisation leadership role required by the General Data Protection Regulation (GDPR). DPOs are responsible for overseeing data protection strategy and implementation to ensure compliance with GDPR requirements. This workshop will focus on the role and the responsibilities of the DPO and how they manage GDPR compliance for the practice.

2022-07-01T12:53:26+01:00

Stress Management

According to the UK's Health and Safety Executive (HSE, 2017), work related stress, anxiety and depression continue to represent a significant ill health condition in the workforce of Great Britain. Work related stress accounts for 37% of work related ill health and 45% of days lost, in 2015/16. The occupations and industries reporting the highest rates of work related stress remain consistently in the health and public sectors (HSE 2017).

2022-07-01T12:53:39+01:00

Resilience for GPs and Clinicians

This programme focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will cover how to build resilience into your practice in an interactive way with practical guidance to enable participants to manage more effectively their human resource and deal with any staffing challenges. The workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of stress and accelerated change.

2022-07-01T12:53:51+01:00

Managing Collaboration Through Change

This module looks at the fundamental aspects of change management and how to deal with them. We will focus on what is change and how to develop a collaborative change management approach to ensure buy-in across the GP Practice.

2022-07-01T12:54:03+01:00

Leadership Development & Leading Through Change

Initially, this programme looks at how leaders can create a high performing ‘loving boot’ culture and fundamentally get the best from their teams. It focuses on building highly effective teams using theory from Lencioni (The Five Dysfunctions of a Team) and helps delegates to dissect what needs to be in place and to gain common agreement as to what needs to happen for a team to be high performing. Challenging conversations and feedback form a key part here in setting expectations and fully maximising performance within the team.

2022-07-01T12:54:12+01:00

Leadership Development

An intensive one-day workshop for those in leadership roles who wish to better explore and understand the impact they can make on those around them to develop a better business.

2022-07-01T12:54:23+01:00

Health & Safety, Employee Engagement & Wellbeing

This workshop will provide an introductory level to Health and Safety and how this impacts people and will go on to focus on employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of accelerating change.

2022-07-01T12:54:35+01:00

Dispute Resolution

This module focuses on the Dispute Resolution, Internal & External Disputes and Partnership Mediation issues that may arise in medical practice that are often difficult to deal with. We will focus on the techniques to enable you to find it easier to collaborate with you partners. You learn how to make your teams more effective. You will develop the skills and the mindset to better manage the potential for both internal and external disputes and you will understand how to create a happier and more productive working environment.

2022-07-01T12:54:46+01:00

Change Management

This module looks at the fundamental aspects of change management and how to deal with them. We will focus on what change is and how to develop a change management approach to ensure buy-in across the GP Practice. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice. Case studies will be used to provide tips and insights on good practice, how to track and control the change plan; managing the people and organisational aspects of change; communicating and selling the change to others; recognising why people fear change and react the way they do through change models.

2022-07-01T12:38:30+01:00

Venepuncture (Phlebotomy)

Venepuncture (phlebotomy) is one of the most commonly used healthcare investigation procedures. This workshop is designed to provide the theoretical knowledge base for the care team who wish to expand their range of practice to include venepuncture. The information contained in this package has been developed in line with evidence based national policies and procedures. The workshop is aimed at: Nurses, Health Care Assistants, Allied Health Professionals and candidates undertaking a Health Care Apprenticeship.

2022-07-01T12:38:40+01:00

Train the Trainer

Many people are expected to teach other staff and colleagues because of the knowledge and skills they have in a particular area. Unfortunately, if you don’t have the very different set of skills necessary to be a good trainer, it can be very difficult to pass on your own expertise. This course was developed, initially to support doctors, and more recently nurses, practice managers and other health care professionals in developing their skills and confidence as a teacher or trainer. As healthcare teams broaden their horizons there is a requirement for them to change their behaviours and develop skills which enable them to more effectively support and develop those around them. This workshop will help delegates to develop their skills and leadership behaviours and give them confidence when working with learners and less experienced staff.

2022-07-01T12:38:50+01:00

SNOMED-CT

SNOMED CT** - Systematised Nomenclature of Medicine - Clinical Terms – is the common clinical language that will replace Read Codes within the NHS. SNOMED CT is a comprehensive clinical terminology that makes healthcare information accessible and usable across the globe. SNOMED provides a “common language” comprised of concepts, terms and relationships that enable a consistent way of capturing, sharing and aggregating health data across clinical specialties and different sites of care.

2022-07-01T12:38:58+01:00

Introducing Active Signposting

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team. There are numerous drivers for this patient-centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.

2022-07-01T12:39:08+01:00

Intramuscular Injection Techniques

This workshop is designed to provide the theoretical knowledge base for the care team who wish to expand their range of practice to include Intramuscular (IM) Injections. The information contained in this package has been developed in line with evidence-based national policies and procedures. The workshop is aimed at: Nurses, Health Care Assistants, Allied Health Professionals and candidates undertaking a Health Care Apprenticeship.

2022-07-01T12:39:17+01:00

Exceptional Customer Service Training

This workshop was developed to support practice managers and other healthcare professionals in GP practices to develop their skills and confidence to provide excellence in customer service. Our workshops are designed to give delegates a wider message than the conventional customer service programmes.

2022-07-01T12:39:49+01:00

Introduction to General Practice – Module Two: Administration

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from understanding the component parts of Administration in general practice including medical terminology, confidentiality and GDPR, how to register patients and clinical correspondence.

2022-07-01T12:40:07+01:00

Introduction to General Practice – Module One: Customer Service and Care

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

2022-07-01T12:40:17+01:00

Active Signposting/Care Navigation

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team. There are numerous drivers for this patient-centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.

2022-07-01T12:40:30+01:00

Enhanced Care Navigation

The workshop will support your understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation. These core competencies are brought together in a tiered competency framework, recognising three successive levels; essential, enhanced and expert.

2022-07-01T12:24:59+01:00

General Practice Property Management

We are facing multiple challenges and there is an apparent disconnect between managing your healthcare practice and delivering contracted medical services. Whilst the ownership of the practice can be separate from the service provision, it is usually the doctors who own and provide medical services. This one day workshop covers various property issues which have a direct impact upon the practice.

2022-07-01T12:25:09+01:00

Medicines Management

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.

2022-07-01T12:27:40+01:00

Correspondence Management & Workflow Optimisation

There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices themselves seem more open to new ways of working than ever before. It’s about ‘doing more with the same, rather than doing more will less’ but it’s also about ‘doing things differently’ and that means addressing both skills and processes.

2022-07-01T12:27:49+01:00

Partnerships & Federations

Partnerships & Federation includes Partnership Changes & Mergers, Written Agreements Federations, Business & Property Management. This module looks at partnership issues – written agreements and matters relating to partnership changes, including the pitfalls of merging practices. We also focus on Federations and mergers and models for working at scale, which are amongst the most important topics currently facing medical practice and the programme provides full information on developing issues by experts who are dealing with them on a day to day basis. To finish the workshop, we will take a more in-depth look at the considerations around property ownership and property management in the merger and partnership discussions.

2022-07-01T12:27:59+01:00

HR & Employment Issues

This programme focuses on issues that regularly arise in medical practice that are often difficult to deal with. We will cover employment law in an interactive way with practical guidance to enable participants to manage more effectively their human resources and deal with any staffing challenges.

2022-07-01T12:28:14+01:00

Business Risk & Governance

This module focuses on the Business Risks and Governance issues that regularly arise in medical practice that are often difficult to deal with. We will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice. The module will be delivered as an interactive session with practical guidance to enabling participants to map the techniques onto their own risk and governance profile for their practice. The Tips on managing risk provide useful guidance to enable participants to understand and mitigate the governance requirements, liabilities and risks within General Practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues.

2022-07-01T12:28:23+01:00

Understanding Accounts, Accounting Systems and The Tax System

This is the foundation workshop to the PMA programme – a series focused on the business management of general practice - and practice accounts, accounting systems and the tax system are explained in a user-friendly, interactive way. The group work encourages participation so that individual issues can be explored. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with practitioners but also you will have the opportunity to explore and interact with colleagues from other practices.

2022-07-01T12:28:33+01:00

CQC Inspection Framework

This module looks at the fundamental focus of the CQC Inspection process and how to deal with them. We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice and has been fully updated to incorporate the CQC Inspection changes applicable from April 2018. Case studies will be used to provide tips and insights on good practice and, also inadequate General Practice. Group work will be facilitated on all aspects of the programme so that participants also develop their understanding of the Assessment process by interacting with colleagues. The aim is to provide a practical usable framework for CQC compliance.

2022-07-01T12:28:44+01:00

GDPR

Although the EU General Data Protection Regulation (GDPR) does not come into force until May 2018, the scope of the changes under the new Regulation means that preparing for the GDPR will be high priority for the next 6 months. GDPR will need to be implemented alongside the New Data Protection Act which will both come into force on 25th May 2018.

Join our vibrant community of over 50,000 today and benefit from our services

As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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