PMA Masterclasses

NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff. 

This workshop delves into the CQC assessment process, equipping participants with effective strategies to navigate it successfully. Our focus is on fostering a culture of engagement within GP Practices by enhancing understanding of the CQC assessment framework. This session is meticulously updated to integrate the latest 2023 CQC guidelines, indicating a gradual transition toward revised assessment methodologies.

Delegates will explore the changing face of the workplace, key facts, and symptoms of menopause, develop skills to manage sensitive conversations and how best to support yourself and colleagues to maintain wellbeing and productivity.

Your team may have all the expertise in the world but, if they're not motivated, it's unlikely that they'll achieve their true potential. Motivated people have a positive outlook, they're excited about what they're doing, and they know that they're investing their time in something that's truly worthwhile. In short, motivated people enjoy their jobs and perform well.

By increasing awareness, developing positive cultural engagement, and understanding the hazards of doing nothing, organisations in general practice will be able to reduce their risk, protect their reputation, and support all staff affected by menopause, whether directly or indirectly.

This programme focuses on how becoming a more health literate practice can help not only your patients achieve better health outcomes, but also how you as a practice can be more effective, efficient and enhance your reputation.

The key objective of engaging the patients and signposting is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the first point of contact with the GP practice by non-clinical staff under the direction of the clinical team.

This face to face workshop has been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to better manage disputes, help manage challenging conflict situations and understand zero tolerance.

Managing “degraded data” and extracting data from paper records is a recognised and acceptable inheritance, by the receiving practice, however, it can be problematic and resource-heavy. This training will focus on safely managing ‘degraded’ virtual information and reviewing and extracting significant and minor past medical and social histories from paper records.

The session will help you to understand why sustainability matters, then help you to ‘green’ your practice using case studies from primary care and offering tips and tricks for implementing sustainability improvements.

This is the foundation workshop to the PMA programme – a series focused on the business management of general practice - where practice finances and accounting systems are explained in a user-friendly, interactive way.

This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with concerning the critical human resource. We will cover employment law with practical guidance to enable participants to manage more effectively their human resource and deal with staffing challenges.

In this module, we will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice.

Participants will improve their understanding of staff employee engagement, wellbeing and building resilience in the practice and will receive frameworks for managing staff behaviour. They will also gain an insight into human resource management.

The possibilities presented by social and digital media are endless. Our Social and Digital Media workshop is about achieving effective social media marketing communications for your practice.

This programme focuses on the most advantageous and effective means of recruiting, employing and deploying the additional Social Prescribing roles that have now been made available for recruitment by PCNs via the Additional Roles Reimbursement Scheme (ARRS).

The main aim of this training course is to enable participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the health care setting and beyond.

Many team members have difficulty because they cannot see what other members are doing. Even the most skilled managers find difficulty in communicating and building a team when there is no physical proximity. Mastering the art of working in virtual teams will increase your team’s productivity and performance.

The key objective of Video Consultation is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of empowerment about engaging with clinicians and the stimulation to invest in their wellbeing.

The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing. 

The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing. 

This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

This workshop will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they should record the data to understand the QOF process fully.

This workshop provides attendees with the vital skills and techniques for leading concise, structured and meaningful meetings.

The workshop will support the delegates understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation and will look in turn, at supporting the development of these skills.

This module focuses on the holistic approach to Risk and Governance. Issues that regularly arise in medical practice can often be difficult to identify, understand and monitor. We will focus on how to create understanding of the Risks and Governance issues relevant to General Practice.

This web workshop is for Practice Managers, Assistant Practice Managers and Business Managers wanting to understand how to do safer recruitment within General Practice.

This web workshop provides attendees with the vital skills and techniques for creating the right agenda and leading concise, structured and productive meetings with meaningful outcomes and clear actions. Taking board meeting minutes is time-consuming and requires attention to detail, they are a log of key decisions that future board members can reference. The second part of the session will explore the role of the Chair in leading meetings and ensuring the best outcomes.

The workshop will develop your skills relevant to general practice, but could take you beyond general practice and into acute care, private practice, research, the wider pharmaceutical industry and other complimentary medical environment.

This workshop is for NHS staff who are responsible for project management and are keen to refresh and improve their skills and knowledge on how to plan a successful project.

This full day workshop is for NHS staff who are practice or administration managers in Primary Care who want to improve their operational delivery.

This workshop will help you understand the full NHS supply chain model from sourcing to patient by talking through key activities in the supply chain that affect you and your practice.

This web workshop will provide an update on the Primary Care Network DES and the delivery requirements within and also provide useful templates for evaluation of PCN services and delegates will be encouraged to share challenges, issues and concerns they may have – our facilitator will also share their experiences.

Working at Scale has become a key driver across general practice and all other areas of the wider NHS – presenting opportunities for new ways of working and for the development of new services all driven by the goal of improving patient care. ‘At Scale’ provision of care, will increasingly see practices shift towards collaborative working models – formal mergers, partnerships and federations and Multi-Specialty Community Providers (MCPs) – key advantages of this approach are the ability for practices to build on their strengths, improve their reach and also share the workload. But what are the practicalities of working at scale?

The peer to peer appraisals workshop will enable delegates to understand – for themselves and their staff – where they are starting from on their personal leadership journeys. They will process and deliver the feedback sessions to people, helping them create personal action plans that they can take into their further development and learning. Continual development, setting goals and gathering peer support are essential to a successful Personal Development Plan (PDP). The workshop will also explore the role of the PDP and how this will guide all staff in their career, whatever grade they are at.

This workshop has been designed to be practical and easily digestible for those with responsibility for the Management of Dispensing and Prescribing quality schemes and the specific Governance standards which the schemes stipulate should be in place within the Primary Care sector. It will also cover the specific CQCs standards and how an integrated approach can benefit the practice.

The Developing the Role of a Prescription Clerk module is aimed at practice managers, receptionists and administrative staff who wish to broaden their knowledge of Medicines Management within General Practice. Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. They can play a ‘hidden’ crucial role in the highly complex process of repeat prescribing and the collaboration between clinical and administrative staff is crucial to maintaining the quality and safety of prescribing.

Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood as a method of structured risk identification and management in the aftermath of adverse events. The RCA is not a single technique but, describes a range of approaches and tools drawn from many fields – and these will be fully explored throughout the web workshop. These will enable you to establish how and why an incident occurred to identify how it, and similar problems, might be prevented from happening again.

This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise and manage the causes of 'bad' time management. The workshop will explore assertiveness is the capacity to control your working environment to manage time and work performance under pressure. This workshop will enable you to understand your own behavioural styles and those of others and develop achievable techniques for communicating and behaving more assertively.

This web workshop is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates will be able to apply the learning to every-day situations back in the practice.

This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety of coaching tools and techniques, this module will develop the core skills of questioning and listening and using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills, principles and practice of effective management coaching and mentoring.

One of the most widely used programmes in the world for visualising and analysing data is Microsoft Excel. Within a practice this software can be used to track hours, finances, and invoices, and for data analysis, to visualise data, and innumerable other tasks.

Module 2: One of the most widely used programmes in the world for visualising and analysing data is Microsoft Excel. Within a practice this software can be used to track hours, finances, and invoices, and for data analysis, to visualise data, and innumerable other tasks.

Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries, ordering their repeat medications or when they have other prescription related query. Receptionists and administrative staff play a hidden, but crucial role in managing patient expectations.

Prescribing is the most common intervention involving patients in the NHS and as such is the second highest area of spending in the NHS, after staffing. Statistics from NHS Digital show that in 2016 there were 1,104.1 million items dispensed, an increase of 1.9% or 20.5 million additional items compared with 2015. This was at a cost to the NHS of £9,204.9 million. With increasing numbers of prescriptions, it is imperative that prescribing is cost effective to provide the best value for money for NHS resources whilst also meeting the clinical needs of the patient.

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.

With the new General Data Protection Regulations (GDPR), that came into force in May 2018, more attention is focused on ensuring healthcare staff use and share information in a legal and secure way. You will need to understand what is considered personal data and the responsibility the use and sharing of it brings. Learning how good, safe management of information can assist in the provision of good quality care and be a cornerstone of good governance, it will help in understanding the need to incorporate data protection into day to day practice and planning.

According to the UK's Health and Safety Executive (HSE, 2017), work related stress, anxiety and depression continue to represent a significant ill health condition in the workforce of Great Britain. Work related stress accounts for 37% of work related ill health and 45% of days lost, in 2015/16. The occupations and industries reporting the highest rates of work related stress remain consistently in the health and public sectors (HSE 2017).

This 3-hour web workshop is tailored to equip managers with the essential skills and knowledge in Performance Management, specifically focusing on Grievances and Disciplinary Actions. The programme provides a dynamic and interactive learning experience, incorporating practical guidance to enhance participants' ability to navigate complex human resource challenges effectively.

We are facing multiple challenges and there is an apparent disconnect between managing your healthcare practice and delivering contracted medical services.  Whilst the ownership of the practice can be separate from the service provision, it is usually the doctors who own and provide medical services. This workshop covers various property issues which have a direct impact on the practice.

This workshop will provide an introductory level of understanding of the Mandatory Training required for Primary Care. The programme will include Health and Safety Awareness (including fire safety, manual handling and infection control) and how this impacts people and the work environment.

This is a comprehensive workshop designed to enhance your proficiency as a health coach within the NHS. Throughout this engaging session, participants will delve into various facets of health coaching, gaining valuable insights and skills essential for effective personalised care.

This session has been designed to equip front-line staff and healthcare professionals in General Practice with the skills and confidence necessary to provide exceptional customer service, navigate disputes, and effectively manage challenging conflict situations within practice environments.

This Understanding GP Partnerships web workshop is for Practice Managers, Assistant Practice Managers and Business Managers wanting to understand the requirements of Partnerships within General Practice.

Current guidance from the NHS regarding the role of chaperones recommends that all staff should understand the role of the chaperone and the procedures for raising concerns and that all formal chaperones understand their role and responsibilities and are competent to perform that role.

The key objective of this web workshop is to help frontline non-clinical staff actively triage and recognise any red flags to help patients access the right care at the earliest opportunity.

This three-hour web workshop has been designed specifically for non-clinical managers in primary care. In today's dynamic healthcare landscape, ensuring the continuity of leadership and retaining a skilled workforce are paramount to the success of practices.

This preventing sexual harassment in the workplace web workshop has been designed to equip everyone with the ability to recognise the signs of sexual harassment, understand the steps necessary to report sexual harassment, and empower all with the knowledge and tools they need to identify, prevent, get support or take action in the workplace.

The web workshop will focus on developing personal and professional behaviours, to ensure employee resilience and wellbeing.

This web workshop is designed to provide primary care staff with a comprehensive understanding of PCN recruitment, including legal and regulatory considerations, best practices for attracting and selecting suitable candidates, and strategies for onboarding and developing new staff.

This workshop will explore different types of difficult conversations, how to manage these effectively and enable delegates to be in control of a difficult conversation at all stages of the interaction so that they can achieve the desired outcome.

Integrated Patient Pathways: Optimising Care Navigation, Triage, and Effective Patient Encounters in General Practice is a comprehensive training program designed for non-clinical Reception staff, Practice and Frontline Managers in General Practice. The programme focuses on optimising patient access, emphasising Care Navigation, Active Signposting, and Triage systems.

The PMA Introduction to Primary Care Induction Programme covers all the key areas that need to be addressed when working within this sector as a new starter (clinical or non-clinical).

The key objective of this web workshop is for frontline staff and those in the ARRS roles to improve their relationships with patients. This session includes an introduction to the roles of the frontline staff and ARRS roles and how they should effectively work together to benefit patients and reduce overall wait times.

This web workshop will look at Equality, Diversity and Inclusion and why this is important in general practice. Delegates will be able to apply the learning to everyday situations back in the practice.

The key objective of this web workshop is for non-clinical staff to understand the advantages of a digitally inclusive practice. This session includes an in-depth look at all those online resources available within practice to streamline access to healthcare for patients and streamline workload for a more efficient practice.

This Complaints Handling workshop will equip participants with the necessary knowledge and skills to handle complaints effectively and efficiently.

Virtual workshop for those who have the undertaken the Introduction to Medical Terminology who have a good understanding of the component parts of medical terminology.

The web workshop will focus on developing personal and professional resilient behaviours, to ensure employee engagement and wellbeing.

The PMA introduction to practice management web workshop programme covers all of the key areas that need to be addressed when managing a busy and successful practice. We focus on the issues that regularly arise in medical practice.

This web workshop focuses on health and safety in general practice. 

This web workshop is for Senior Managers, Practice or Administration Managers in Primary care who need to gain a thorough understating of the Delivery Plan for Recovering Access to Primary Care. During the workshop, delegates will gain a detailed understanding of the new contractual requirements around access to GP services.

This workshop addresses critical aspects of IPC, ensuring participants are well-equipped to handle challenges in infection prevention and control within their respective roles.

This is an intensive web workshop for those in practice management leadership roles who wish to explore and understand the impact they can make on those around them to develop better practices.

An intensive web workshop that looks at people leadership, team-working models, and provides practical guidance on how to lead PCN and practice staff. We will also focus on essential skills that help you become the best leader you can be with a focus on how to adapt your leadership style to deliver results through people.

The Core Skills Programme for Frontline Staff ia a practical training programme is designed to equip GP receptionists, administrators, care navigators, and other frontline staff with the essential skills needed to deliver high-quality, patient-centred support in today’s primary care environment.

This specially designed Core Skills Programme for Frontline Dental Staff is tailored for non-clinical and patient-facing roles in dental practices. Delivered entirely online in focused 2 to 3-hour sessions, this flexible training fits around busy schedules and supports continuous learning without the need for full-day absences.

PMA's Practice Management Fundamentals Programme is structured around five essential pillars of practice management, making it ideal for individuals seeking to refresh their knowledge or enhance their skillset. Each module reflects the latest updates, ensuring you stay informed and equipped to meet the evolving demands of modern practice management.

The PMA Primary Care Management Programme is designed to help aspiring and new Practice Managers cover all the key areas that need to be addressed when working within a busy and successful practice. We focus on the issues that regularly arise in practice.

This session has been designed to equip healthcare professionals, IT staff, and administrative personnel in General Practice with the knowledge and tools necessary to protect their practices from cyber threats, ensure patient data confidentiality, and comply with regulatory requirements.

Leaders face the challenging task of engaging, inspiring and motivating a diverse team with varying personality types. Understanding and identifying these personality types allows leaders to engage, inspire, and motivate individuals effectively, fostering an environment where everyone can perform at their natural best. This is a critical leadership skill that contributes to the overall success of a Practice team or Primary Care Network (PCN) group.

In today's fast-paced and ever-evolving organisational landscape, groups and teams often lack clear aims, plans or agreed boundaries for working effectively together. Exploring how to create clarity of a shared strategic direction, clear plans and responsibilities, and clarity of the required behaviours that form the desired reputation for a team and patients has never been more essential. The final part of the jigsaw is to inspire and engage teams with clear and impactful communication.

Research indicates that a staggering 82% of leaders experience imposter syndrome, characterised by feelings of unworthiness and self-doubt regarding their success and achievements. This psychological phenomenon often leads to low confidence and manifests in behaviours such as perfectionism, micro-management, and constant comparisons with others. By delving into the underlying role of the ego in driving these behaviours and applying targeted techniques, leaders can overcome imposter syndrome and perform at their natural best.

This CQC Fundamentals training session has been designed for administrative staff. This 2-hour session is aimed at providing delegates with essential knowledge about the Care Quality Commission (CQC), its assessment process, and how they can contribute to ensuring compliance and quality within their organisation.

This CQC Fundamentals training session has been designed specifically for nurses. This 2-hour training session is designed to equip nurses with essential knowledge and practical skills to meet and exceed Care Quality Commission (CQC) standards.

This CQC Fundamentals training session has been designed specifically for pharmacists and clinical leads. This 2-hour training session has been developed to empower healthcare professionals with the essential knowledge and practical skills required to meet and exceed the Care Quality Commission (CQC) standards.

Imagine a service in which it’s easier to get to see your doctor or nurse and you get to spend around 45 mins with them in an informal setting. The key objective of Group Consultations is to help patients access the right care at the earliest opportunity. There are numerous drivers for this patient centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources.

This workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will learn at how to identify barriers in their job, improve the current practices, processes and tasks, understand how to monitor and log performance and how to overcome challenges.

This comprehensive 3.5-hour web workshop is designed for senior general practice staff and managers. It focuses on optimising workforce skills to meet the escalating demand in healthcare settings. Participants will acquire practical knowledge and tools to evaluate and utilise their current skill mixes more effectively, thereby enhancing overall practice efficiency.

Effective delegation is one of the hardest skills for a leader to develop. We gain promotion on ‘task excellence’, but we need to step up and take the lead, not stay in the safety of the detail. Effective delegation skills helps you understand the benefits to self, team and organisation, and explore when, how, and who to delegate to effectively.

This web workshop is split into two 2-hour sessions and focuses on Effective Clinical Appraisals and PDPs in Dental Practices. It is designed to help dental professionals understand and apply appraisal processes that support staff development, improve performance, and enhance team and patient outcomes.

This Contract Changes & Updates in Primary Care web workshop is designed to equip NHS Managers with the knowledge and insight needed to understand and implement the latest contractual updates in General Practice.

Public speaking, presenting at meetings, or engaging a difficult individual are not easy skills for a leader to master. Exploring and practicing a pragmatic set of communication skills supports you getting your message across and reaching as many of your target audience as possible, with clarity, brevity and impact in meetings, presentations or to pitch an idea or concept.

Teams work less in traditional ‘silos specialism’ in today’s world, and more interdependently in matrix or cross-functional groups. Yet engagement, performance and productivity are often low. Leading temporary teams to collaborate effectively to deliver a shared goal, feel safe to raise concerns, making share decisions and be innovative to manage risk and solve problems, is critical to leading in today’s world.

We all have a preferred leadership style that gets us results in normal situations. However, when under stress, we over-use the same style, and fail to adapt to the situational needs of an organisation or a team. Understanding Emotional Intelligent leadership styles, how to read a situation, then adapt your style is a key leaders’ skill to consistently delivering results and building a culture of high performance. 

‘Conflict’ is deemed a dirty word, yet there is healthy and unhealthy conflict, and a leader needs to be able to identify the difference and adapt leadership style. ‘Difficult conversations’ carries the same tag, yet leaders need to be able to handle this challenge, in-person, or in a meeting. Exploring how to lead different conflict types will help you build a healthy culture and encourage innovation from individuals. Learning a pragmatic five-step method for handling difficult conversations supports you to lead with confidence.

This web workshop focuses on time management, dealing with conflict and aggression, building resilience and progression and succession planning.

This programme focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will cover how to build resilience into your practice in an interactive way with practical guidance to enable participants to manage more effectively their human resource and deal with any staffing challenges. The workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of stress and accelerated change.

Initially, this programme looks at how leaders can create a high performing ‘loving boot’ culture and fundamentally get the best from their teams. It focuses on building highly effective teams using theory from Lencioni (The Five Dysfunctions of a Team) and helps delegates to dissect what needs to be in place and to gain common agreement as to what needs to happen for a team to be high performing. Challenging conversations and feedback form a key part here in setting expectations and fully maximising performance within the team.

An intensive one-day workshop for those in leadership roles who wish to better explore and understand the impact they can make on those around them to develop a better business.

This workshop will provide an introductory level to Health and Safety and how this impacts people and will go on to focus on employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of accelerating change.

This module focuses on the Dispute Resolution, Internal & External Disputes and Partnership Mediation issues that may arise in medical practice that are often difficult to deal with. We will focus on the techniques to enable you to find it easier to collaborate with you partners. You learn how to make your teams more effective. You will develop the skills and the mindset to better manage the potential for both internal and external disputes and you will understand how to create a happier and more productive working environment.

This module looks at the fundamental aspects of change management and how to deal with them. We will focus on what change is and how to develop a change management approach to ensure buy-in across the GP Practice. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice. Case studies will be used to provide tips and insights on good practice, how to track and control the change plan; managing the people and organisational aspects of change; communicating and selling the change to others; recognising why people fear change and react the way they do through change models.

Many people are expected to teach other staff and colleagues because of the knowledge and skills they have in a particular area. Unfortunately, if you don’t have the very different set of skills necessary to be a good trainer, it can be very difficult to pass on your own expertise. This course was developed, initially to support doctors, and more recently nurses, practice managers and other health care professionals in developing their skills and confidence as a teacher or trainer. As healthcare teams broaden their horizons there is a requirement for them to change their behaviours and develop skills which enable them to more effectively support and develop those around them. This workshop will help delegates to develop their skills and leadership behaviours and give them confidence when working with learners and less experienced staff.

SNOMED CT** - Systematised Nomenclature of Medicine - Clinical Terms – is the common clinical language that will replace Read Codes within the NHS. SNOMED CT is a comprehensive clinical terminology that makes healthcare information accessible and usable across the globe. SNOMED provides a “common language” comprised of concepts, terms and relationships that enable a consistent way of capturing, sharing and aggregating health data across clinical specialties and different sites of care.

This workshop was developed to support practice managers and other healthcare professionals in GP practices to develop their skills and confidence to provide excellence in customer service. Our workshops are designed to give delegates a wider message than the conventional customer service programmes.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to help develop their time management, communication and teamworking skills.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from learning more about the various NHS initiatives to improve the patient experience including signposting, the new ARRS roles and personalised care.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from understanding the component parts of Administration in general practice including medical terminology, confidentiality and GDPR, how to register patients and clinical correspondence.

This workshop is an overview of the features of the main MS Office Packages. It is a whistlestop tour of useful hints and tips of the top 5 programmes used within MS Office, this includes Word, PowerPoint, Outlook, Excel and Teams. A workshop like this will equip delegates with new knowledge, tools and resources they can take away to look at making processes slicker, review current practice and make efficiency savings all by understanding our technology a little better.

The PMA Introduction to Primary Care web workshop programme covers all the key areas that need to be addressed when working within this sector. We focus on the issues that regularly arise in practice.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the first point of contact with the GP Practice by non-clinical staff under direction of the clinical team. There are numerous drivers for this patient-centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider.

We are facing multiple challenges and there is an apparent disconnect between managing your healthcare practice and delivering contracted medical services. Whilst the ownership of the practice can be separate from the service provision, it is usually the doctors who own and provide medical services. This one day workshop covers various property issues which have a direct impact upon the practice.

There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices themselves seem more open to new ways of working than ever before. It’s about ‘doing more with the same, rather than doing more will less’ but it’s also about ‘doing things differently’ and that means addressing both skills and processes.

Partnerships & Federation includes Partnership Changes & Mergers, Written Agreements Federations, Business & Property Management. This module looks at partnership issues – written agreements and matters relating to partnership changes, including the pitfalls of merging practices. We also focus on Federations and mergers and models for working at scale, which are amongst the most important topics currently facing medical practice and the programme provides full information on developing issues by experts who are dealing with them on a day to day basis. To finish the workshop, we will take a more in-depth look at the considerations around property ownership and property management in the merger and partnership discussions.

This programme focuses on issues that regularly arise in medical practice that are often difficult to deal with. We will cover employment law in an interactive way with practical guidance to enable participants to manage more effectively their human resources and deal with any staffing challenges.

This module focuses on the Business Risks and Governance issues that regularly arise in medical practice that are often difficult to deal with. We will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice. The module will be delivered as an interactive session with practical guidance to enabling participants to map the techniques onto their own risk and governance profile for their practice. The Tips on managing risk provide useful guidance to enable participants to understand and mitigate the governance requirements, liabilities and risks within General Practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues.

Although the EU General Data Protection Regulation (GDPR) does not come into force until May 2018, the scope of the changes under the new Regulation means that preparing for the GDPR will be high priority for the next 6 months. GDPR will need to be implemented alongside the New Data Protection Act which will both come into force on 25th May 2018.