This module looks at the CQC Inspection process and how to deal with them.  We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework.  The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice – and has been fully updated to incorporate the CQC Inspection changes applicable from the onset of Covid-19.

Case studies will be used to provide tips and insights on good practice and, also inadequate General Practice. Group work will be facilitated on all aspects of the programme so that participants also develop their understanding of the Assessment process by interacting with colleagues. The aim is to provide a practical usable framework for CQC compliance.


  • Duration: 3 hours

  • Location: Online


Participants will improve their understanding of the CQC Assessment process.  The module will provide a detailed insight into the key lines of enquiry and how to prepare. The workshop will provide guidance on good practices and equally important, on what inadequate services look like – enabling you to adopt practiced due diligence techniques that will help to mitigate risks and will also help with all aspects of compliance with the Quality Care Commission rules.

Workshop Agenda

Below is an outline of the proposed agenda with sample timings. If you have any questions please get in touch.

Welcome & Introduction

Overview of the programme and objectives

Introductions (10 mins)

  • Facilitators
  • Participants
  • Learning objectives
CQC strategy / impact of Covid-19 / upcoming changes (15 mins)
When will I be inspected? Inspection criteria (10 mins)
Domains, Kloes and regulations (20 mins)
Type of inspection (10 mins)

  • Comprehensive
  • Focused
  • Remote
Rating characteristics and how the ratings are decided (20 mins)

Outstanding/good/requires improvement/inadequate

Coffee (10 mins)
Setting the scene Quiz (10 mins)
Hot topics (20 mins)
Q&A – your inspection questions answered  (30 mins)
Inspection Top Tips  (15 mins)
Review of learning objectives and feedback  (10 mins)
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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