This three-hour web workshop focused on managing practice finances will take a look at Practice accounting systems, Superannuation, Understanding your accounts and Cashflow forecasting. Practical guidance will be given to enable participants to map the techniques and outcomes onto their own practice.

Our Social and Digital Media web workshop is about achieving effective social media marketing communications for your practice. This 3-hour virtual workshop will equip you with the knowledge, tools and confidence to understand the core social media platforms, including Facebook, Twitter, LinkedIn, Instagram and YouTube.

By increasing awareness, developing positive cultural engagement, and understanding the hazards of doing nothing, organisations in general practice will be able to reduce their risk, protect their reputation, and support all staff affected by menopause, whether directly or indirectly.

The Developing the Role of a Prescription Clerk three-hour web workshop is aimed at practice managers, receptionists and administrative staff with background knowledge and experience of Medicines Management within General Practice.

This three-hour PMA web workshop session is to provide training on Active Signposting (AS) in order to help patients access the right care at the earliest opportunity. AS is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under the direction of the clinical team.

This three-hour web workshop will look at the CQC Inspection process and how to deal with them.  We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework. 

The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing.

This two-hour session will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they will be assessed to understand the QOF process fully.

In this two-hour web workshop, NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff. 

This two-hour web workshop focuses on issues that regularly arise in medical practice, they are often difficult to deal with concerning the critical human resource. We will cover employment law with practical guidance to enable participants to manage more effectively their human resources and deal with staffing challenges.

This three-hour web workshop focuses on issues that regularly arise in medical practice, which are often difficult to deal with. We will cover how to manage stress and build resilience into your practice, in an interactive way with practical guidance to enable participants to manage more effectively their human resources and deal with any staffing challenges.

This three-hour virtual workshop has been developed to support front-line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.