PMA scheduled virtual workshops are delivered online offering a convenient way to join these popular and interactive learning events.
SPACER
The PMA’s web workshops are now offered with scheduled dates and open to all practice staff across the UK.
Delivered as interactive web workshops, the new format sessions are adapted from our face-to-face workshops and will run as 2 or 3-hour online sessions. These workshops provide practice staff with access to practice-focused, interactive and dynamic online training which can be booked directly by the practice.
Each workshop is priced at £125 per delegate.
See the full schedule of workshops below.
The web workshops can be accessed from any device and are delivered LIVE by our facilitators. Delegates can interact and engage during the sessions via polls, direct interaction and by posting questions through the system. The presentation slides and handouts will be emailed ahead of each session to allow delegates to print the exercises that will be an integral component of the web workshop format. You can, of course, also keep these for reference.
The PMA team will be on hand and online during the session to help and assist delegates with any technical issues and to ensure that they can log on to the system.
After the web workshop, delegates will be asked to complete a short feedback survey on the session and everyone attending the session will receive a PMA Certificate of Attendance.
Features
PMA use MS Teams to host our web workshops. It provides secure access for NHS staff and provides delegates with the right training environment to engage with our facilitator. All attendees will be muted through the session to limit interruptions and any background noise but will be able to engage by raising a virtual hand to ask questions at any time. We can post questions to our delegates via interactive polls, use whiteboards to illustrate topics and will unmute attendees to ask questions. Numbers will be limited to ensure there is an opportunity for everybody to engage.
Benefits
Learn anywhere – you are able to access our web workshops from any location i.e. practice, home, office, or elsewhere via a laptop, PC or smartphone as long as they have internet access.
PMA will award those attending any six PMA web workshops with the prestigious PMA Excellence in Practice Management Certificate.
Care Navigation/Active Signposting Virtual Workshop | 6th October 2022
This three-hour PMA web workshop session is to provide training on Active Signposting (AS) in order to help patients access the right care at the earliest opportunity. AS is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under the direction of the clinical team.
CQC Virtual Workshop | 13th December 2022
This three-hour web workshop will look at the CQC Inspection process and how to deal with them. We will focus on how to create a culture of buy-in within the GP Practice through a better understanding of the CQC assessment framework.
Telephone Triage for Frontline Staff Virtual Workshop | 24th January 2023
The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing.
Quality and Outcomes Framework Virtual Workshop | 16th Feb 2023
This three-hour session will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they will be assessed to understand the QOF process fully.
NHS Pensions Update Virtual Workshop | 1st March 2023
In this two-hour web workshop, NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff.
Customer Service and Conflict Management Virtual Workshop | 20th April, 2023
This three-hour virtual workshop has been developed to support front-line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.
Social Media Virtual Workshop | 18th April 2023
Our Social and Digital Media web workshop is about achieving effective social media marketing communications for your practice. This 3-hour virtual workshop will equip you with the knowledge, tools and confidence to understand the core social media platforms, including Facebook, Twitter, LinkedIn, Instagram and YouTube.
Introduction to Menopause in the Workplace | Coming soon
By increasing awareness, developing positive cultural engagement, and understanding the hazards of doing nothing, organisations in general practice will be able to reduce their risk, protect their reputation, and support all staff affected by menopause, whether directly or indirectly.
The Role of the Prescription Clerk Virtual Workshop | Coming soon
The Developing the Role of a Prescription Clerk three-hour web workshop is aimed at practice managers, receptionists and administrative staff with background knowledge and experience of Medicines Management within General Practice.
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As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.