Demand for Access

This module explores the changing access requirements within primary care and the strategies available to improve patient access and manage demand effectively. 

Topics covered include:

• Access requirements within the GP Contract 
• Patient triage and care navigation 
• Cloud-based telephony and communication systems 
• Improving patient engagement and online access 
• Access to patient records and GDPR considerations 
• The role of ARRS in supporting access 
• Capacity, demand management, and workforce wellbeing  

By the end of the module, participants will understand how to implement effective access models that improve patient experience while supporting operational sustainability.  

Cost: £85.00 per workshop