The PMA Primary Care Management Programme is designed for aspiring and newly appointed Practice Managers, providing practical knowledge and skills to support the successful management of a modern primary care practice.
Delivered through 15 interactive virtual workshops over three months, the programme covers the key operational, financial, regulatory, workforce, and leadership responsibilities of the Practice Manager role.
Each session combines expert guidance, practical examples, and group discussion, enabling participants to apply their learning directly within their own practice environment.
All workshops are delivered live via Microsoft Teams, with active participation encouraged through discussion, group activities, and shared learning with colleagues from across primary care.
Delegates can join the programme in January, April or September.
Programme Modules:
1. Introduction to Practice Management
2. Navigating Practice Partnerships & Safety Standards in Primary Care
3. The Future of Primary Care
4. Managing Practice Finances
5. HR & Employment Law
6. Succession Planning & Workforce Retention
7. CQC
8. Quality and Outcomes Framework (QOF)
9. Correspondence Management & Workflow Optimisation
10. Customer & Conflict Management
11. Care Navigation & Active Signposting
12. Digital Transformation & E-Services
13. Demand for Access
14. Personal Development
15. Leadership & Change Management
Cost: £1200.00 per person
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