The practice was well led clinically, financially strong and all systems in place. The non-human aspects of the practice worked very effectively.
Biggest areas of concern and development:
- Practice leadership and culture
- Staff retention and recruitment
- Lack of support & staff development
- Need to develop the management skills of the existing team.
The practices partners were keen to develop all staff into a resilient, focused team to meet the challenge of the current NHS landscape.
PMA consultants attended the practice to conduct an intensive review to observe and analyse the operations at the practice to establish if they are aligned to the current NHS landscape and complete a full report of their findings.
With a full report and action plan agreed, a comprehensive programme of training, workshops, coaching, mentoring, recruitment and retention support was provided over a 6-month period.