PMA Consultancy

High-level specialists with extensive understanding of the sector and its demands. With broad experience across the integrated care landscape, improving service delivery and patient care across the population.

Find out how PMA can help you

How can the PMA support you?

PMA Consultancy services include:

  • Business and operational evaluation, planning and delivery

  • Working at scale and integration planning

  • Recruitment and retention strategies

  • Finance, income and compliance

  • Implementing quality improvement

  • Practice turnaround and diagnostics

  • Interim management

  • Coaching & mentoring

We have proven results and excellent client feedback. Please see below for some case study examples of successful projects to date.

Case Studies

North West

Intent

The practice was well led clinically, financially strong and all systems in place. The non-human aspects of the practice worked very effectively.

Biggest areas of concern and development:

  • Practice leadership and culture
  • Staff retention and recruitment
  • Lack of support & staff development
  • Need to develop the management skills of the existing team.

The practices partners were keen to develop all staff into a resilient, focused team to meet the challenge of the current NHS landscape.

Implementation

PMA consultants attended the practice to conduct an intensive review to observe and analyse the operations at the practice to establish if they are aligned to the current NHS landscape and complete a full report of their findings.

With a full report and action plan agreed, a comprehensive programme of training, workshops, coaching, mentoring, recruitment and retention support was provided over a 6-month period.

Impact

Still in progress.

West Midlands

Intent

The PMA was invited by the CCG to work with a practice in the West Midlands to identify endemic problems and challenges and suggest solutions, as well as review roles within the administration team across the practice and the two satellite practices within the group.

Key areas of concern:

  • Workflows and practice administration
  • Recruitment: struggling to retain recently employed staff (mainly receptionists).
  • Access and appointments: high numbers of inappropriate A&E attendances
  • DNAs: not sure of numbers as not regularly audited. MJOG in place. Language barriers with patients.
  • Practice management development
  • Patient Reference Group

Implementation

After the initial assessment, a detailed schedule of work was agreed. PMA consultants were to work with the health centre to restructure the practice management function, to support development of organisation and practice management resources. All support and process improvements to be cascaded across the group.

Impact

  • Over the 6-month programme, significant progress was made in understanding the workflows, administration and processing of patient records across all sites.
  • New roles were designed around reception with administrative responsibilities.
  • Five new frontline staff were engaged. A thorough induction and training programme is now in place.
  • A new telephone system was put in place:
    • Training provided to all frontline staff
    • 30% of patients present in practice
    • 75% of all calls now finish with effective triage
    • ACCuRX is now widely used
  • DNAs have dropped significantly.
  • The programme of work resulted in an efficient, accountable practice management structure. Performance reporting improved.
  • The Patient Reference Group has been transitioned into a Patient Engagement Group.

With over 10 years’ experience supporting the Health & Social Care sector we can help and support you in achieving your objectives.

Email enquiries@pma-uk.org or call 0330 111 6459

Join our vibrant community of over 50,000 today and benefit from our services

As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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