This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with. We will cover how manage stress and build resilience into your practice, in an interactive way with practical guidance to enable participants to manage more effectively their human resource and deal with any staffing challenges. The web workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The web workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of stress and accelerated change.

Delegates will explore new approaches for improving health, increased creativity, resilience, flexibility and coherence both personally and professionally and will start to develop skills and strategies for reducing and preventing stress and burnout, both in personal and professional situations and in helping and supporting others. The workshop will be delivered as a virtual session with practical guidance to enable participants to map the techniques and outcomes onto their own practice.

 Participants will improve their understanding of staff employee engagement, wellbeing and building resilience in the practice and will receive frameworks for managing staff behaviour. They will also gain an insight into human resource management.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

Get in touch

Outcomes of the workshop

  • To explore and understand the managers’ role and responsibilities in ensuring a healthy and productive working environment.
  • To understand what we mean by resilience and the links between resilience and performance.
  • To consider the characteristics of resilience and what can be done to build resilience through times of uncertainty and ambiguity (for both leaders and for their team members).
  • To understand how to address both the practical challenges and emotional responses to change.
  • Look at how to manage resistance to change and consider what happens if it isn’t managed well.
  • Introduce some tools and techniques to help us to manage resilience in ourselves and others.

Workshop Agenda

Please note that the below overview is a full day equivalent.

Workshop One

Introduction and Welcome

  • Programme
  • Objectives
Key Steps: The 4-step reliance process: Resilience

  • Aims and Objectives
  • What is resilience?
  • What is your “well of resilience energy”?
  • Building resilience
  • Building rapid resilience – step-by-step
Key Steps: The 4-step reliance process: Stress

  • Aims and Objectives
  • What is stress?
  • Common external causes of stress
  • Common internal causes of stress
Q & A – Summary

Workshop Two

Introduction and Recap from the previous session
The 4-step reliance process: Psychological needs

  • Aims and Objectives
  • Psychological safety survey
  • High productivity – Psychological safety
The 4-step reliance process: Change

  • Aims and Objectives
  • Change – how does it impact stress?
  • The Kuber-Ross change curve
  • Managing change – Kotter’s key steps
Managers role and opportunities to impact resilience

  • Manager’s role – impact on team’s resilience?
  • The Drama triangle
  • The Empowering dynamic
  • The Loving boot Model
Q & A – Summary

Workshop Three

Reflective session – Open Forum

Reflection and open discussion of challenges or concerns

Get in touch

Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

Get in touch

Join our vibrant community of over 50,000 today and benefit from our services

As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

Join PMA