This programme focuses on how becoming a more health literate practice can help not only your patients achieve better health outcomes, but also how you as a practice can be more effective, efficient and enhance your reputation.

Health literacy is about helping patients to understand health information – but also equally importantly helping them to act on that information.  There are two sides to the coin when it comes to health literacy.  It is not just about patients, it is about how we as healthcare providers support our patients.

Questions to ask ourselves:

  • When our patients are invited for appointments, how sure are we that they know what to do, where to go and when?
  • When they arrive with us, do they know where to go and what to do?
  • When they are with us, are we sure that we are being understood, and that they feel part of decision-making?
  • When our patients go home, how sure are we that they know what to do to improve or manage their health condition?

What are the benefits of “getting it right?”

People are more likely to:

  • Attend appointments on time
  • Navigate the sometimes complex physical environment in healthcare settings
  • Feel involved in decisions about their health
  • Adhere to medication correctly
  • Adopt behaviours to manage their health condition or prevent other conditions from developing
  • Speak highly of the care that they have received from your organisation

The workshop will be delivered as a virtual session.  The session is highly interactive, with plenty of activities to help attendees engage fully with the subject.



Workshop Outcomes:

This training session will enable attendees to:

  • Understand what health literacy is – specifically in relation to the GP practice environment
  • Know the health literacy levels within the areas they serve
  • Empathise with those people who have lower levels of health literacy
  • Understand what the benefits of improved health literacy are to both patients and to GP practices and also be able to explain what these benefits are to others.
  • Improve their communication skills with patients who use their GP practices
  • Work more effectively with people who have poor health literacy, through the use of health literacy tools, such as ‘teach back’, ‘chunk and check’, and writing for understanding and action.
  • Understand what a health literacy-friendly organisation looks like and consider the steps required to become one

Workshop Programme

Introduction and welcome

  • Programme objectives
  • Participant objectives (specific to role)
What is Health Literacy?

  • The Health Literacy Quiz
  • The Health Literacy Film
  • Exploring health literacy in your locality – the local evidence
  • Why is it important?
What might it feel like to have lower levels of health literacy?

  • Experiential and empathetic learning activities to appreciate different levels of patient health literacy
What can we do about it as a practice?

  • How to have health literate conversations between patients and practitioners
  • Writing for understanding and health
  • Involving our patients for improved health communication
  • How does our physical (and online) environment support our patients?
Making it happen

  • Examples of where it has been done well
  • What can we change to make our practice more health literate?
  • Measuring our impact and progress
Get in touch

Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

Get in touch

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