This web workshop focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will cover how to build resilience into your practice in an interactive way with practical guidance to enable participants to manage more effectively their human resource and deal with any staffing challenges.

This web workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The web workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of stress and accelerated change.

They will explore new approaches for improving health, increased creativity, resilience, flexibility and coherence both personally and professionally and will start to develop skills and strategies for reducing and preventing stress and burnout, both in personal and professional situations and in helping and supporting others. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.

Participants will improve their understanding of staff employee engagement, wellbeing and building resilience in the practice and will receive frameworks for managing staff behaviour. They will also gain an insight into human resource management.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.
  • Doctors

  • Nurses

  • Practice Managers

  • Healthcare Professionals

Workshop Outcomes

  • To explore and understand the managers’ role and responsibilities in ensuring a healthy and productive working environment
  • To understand what we mean by resilience and the links between resilience and performance
  • To consider the characteristics of resilience and what can be done to build resilience through times of uncertainty and ambiguity (for both leaders and for their team members)
  • To understand how to address both the practical challenges and emotional responses to change
  • Look at how to manage resistance to change and consider what happens if it isn’t managed well
  • Introduce some tools and techniques to help us to manage resilience in ourselves and others

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

 Introduction and Welcome

  • Programme

  • Objectives

  • Open Forum

Manager’s Responsibilities

  • The Adair Model

  • Loving Boot Model

    • What does high challenge look like (individual/group view)

    • What does high support look like?

    • What do we do now to perpetuate ‘cosy club’?

    • What do we do that works against ‘loving boot?’

What is Resilience? Introduction to the 7 characteristics of resilience:

  • Awareness

  • An understanding that setbacks are part of life

  • An internal locus of control

  • Strong problem solving skills

  • Having strong social connections

  • Being a survivor, not a victim

  • Being able to ask for help

Identifying Factors that Challenge Resilience

  • Explore the link between resilience and stress.

  • Common external causes of stress

  • Common internal causes of stress

Explore the Symptoms of Stress

  • Stress affects different people in different ways, and everyone has a different

  • Dealing with Stress

  • How does this impact on the individual and on the organisation?

Creating a Healthy and Productive Environment – Managing Change

  • Reflect on own responses to change (both chosen and imposed).

  • The Kubler Ross change curve

  • How to manage team members’ emotional responses to change

  • Practical steps for managing change

Group Work – Split into groups and allocate one of the change models. 

  • Apply the model to current experiences

  • Identify what’s gone well and what else can be done to manage the change more effectively

Creating a Healthy and Productive Environment – Providing Support

  • Resilience in your own team

  • Practice some concepts that help:

    • Start with the end in mind

    • Circle of influence/concern

    • Limiting beliefs

  • What else do I/we need to do to create a supportive environment?

  • What’s within my control?  If not, what else can I do?

Create an action plan for own team, considering:

  • How to ensure all 6 of the management standards are being addressed

  • How to develop/maintain the personal resilience of my team

Delegates to share their individual commitments with the group on taking this learning forward

Summary and Q&A
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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