It focuses on building highly effective teams using theory from Lencioni (The Five Dysfunctions of a Team) and helps delegates to dissect what needs to be in place and to gain common agreement as to what needs to happen for a team to be high performing. Challenging conversations and feedback form a key part here in setting expectations and fully maximising performance within the team.

By the end of the programme you will:

  • Understand the kind of leader you need to be in order to drive high performance
  • Explore the principles of Lencioni’s Five Dysfunctions of a team
  • Practice some tools for creating a high performance culture
  • Understand the impact of leadership behaviour and style on the performance of individuals and teams
  • Consider the impact of change and what happens if it isn’t managed well
  • Look at how to manage resistance to change by identifying the reasons for this and reinforcing that this is a natural reaction
  • Understand how to apply change theory models to real life situations within organisations
  • Practice using a range of change models including Kubler Ross, Missing Pieces and Kotter in order to develop your own change strategies.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.
  • General Practitioners

  • Practice Managers

  • Senior Practice Nurses

  • GP Administrator Managers

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

Welcome and Introduction to the workshop

  • Setting the scene
  • Programme overview
  • Objectives

Leadership and Teamworking models

  • Experience of best leaders and managers of people
  • Healthy Teams leadership model
  • Tuckman’s stages of teamworking

Leadership styles – preferences and personality

  • Different leadership styles
  • Attitude to control
  • Skills to help develop adaptability.
Leading people – building your toolkit (selected to align to delegate challenges in time allowed)

  • Listening and questioning skills
  • Coaching for performance skills
  • Balancing creativity and control as a leader
  • Motivation skills
  • Influencing skills
  • Managing under-performance
What is the role of a leader? 

  • Group work: create a collage that illustrates the role of the leader.  Key characteristics of the role, highs and lows, challenges and rewards, etc.
Introduction to the Loving Boot Model

  • What does high challenge look like? (individual/group view)
  • What does high support look like?
  • What do we do now to perpetuate ‘cosy club’?
  • What do we do that works against ‘loving boot’?
Giving and Receiving Feedback:

  • What’s the feedback culture currently?
  • What’s working/not working
Situational Leadership

  • Introduce the concept of Situational Leadership.
Summary and Q&A
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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