This comprehensive programme is structured around five essential pillars of practice management, making it ideal for individuals seeking to refresh their knowledge or enhance their skillset.
Whether you’re an experienced manager or looking to upskill, you’ll gain valuable, practical insights into the key areas of financial management, navigating HR and employment law, planning for succession, developing effective workforce retention strategies, CQC compliance, and QOF requirements. Each module reflects the latest updates, ensuring you stay informed and equipped to meet the evolving demands of modern practice management.
Training Objectives:
The programme is designed to inform and support professionals working in General Practice, including practice managers and other members of the management team. Each module is delivered as an interactive online workshop, offering ample opportunities for discussion and collaboration. Participants will benefit from the insights of industry experts in addition to peer learning throughout.
Programme Structure:
Consisting of 5 interactive virtual 2 or 3-hour web workshops, the PMA Practice Management Fundamentals Programme adopts a comprehensive approach with practical guidance.
- Module One: Managing Practice Finances
- Module Two: HR & Employment Law
- Module Three: Succession Planning & Workforce Retention
- Module Four: CQC
- Module Five: Quality and Outcomes Framework (QOF)
At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.
Who should attend?
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Aspiring and new Practice Managers
- Practice Managers and other Primary Care Managers
Workshop Agenda
Module One: Managing Practice Finances
Understanding Practice Accounts and update for 2025/26 covering:
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Overview of your Accounting System
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Financial Controls and Maximising your income streams
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Superannuation
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Hints and Tips
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Understanding Accounts
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| Understanding Accounts – Activity |
The Power of the Cashflow Forecast
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| Reflective session – Open Forum to discuss any challenges or concerns |
| Close |
Module Two: HR & Employment Law
Introduction and Welcome
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Employment Law
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Working at scale
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Recruitment & Performance Management
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Performance Management
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| Open Discussion |
| Close |
Module Three: Succession Planning & Workforce Retention
Introduction and Welcome
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Understanding Succession Planning
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Developing a Talent Pipeline
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Leadership Development
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Retaining Your Workforce
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Legal and Ethical Considerations
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Creating an Action Plan
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| Q&A |
| Close |
Module Four: CQC
| Introduction and Welcome |
Overview of the Programme & Objectives
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CQC Strategy, Impact of Transition, and Upcoming Changes
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| Hot topics |
| Q&A – your questions answered |
| Assessment/Inspection Top Tips |
| Review of learning objectives and feedback |
| Close |
Module Five: Quality Outcomes Framework (QOF)
Introduction to Quality and Outcomes Framework (QOF)
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Measurements and Calculations: all you need to know
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Reward: Payment Methods
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Recording information and the business rules
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| Action Planning – Group work |
| Q&A |
| Close |
Contact the PMA now
If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email enquiries@pma-uk.org
Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.
Join our vibrant community of over 50,000 today and benefit from our services
As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect you in your role. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK