This workshop is for NHS staff who are practice or administration managers in Primary Care who want to improve their operational delivery.

During the web workshop, delegates will learn at how to identify barriers in their job, improve the current practices, processes and tasks, understand how to monitor and log performance and how to overcome challenges.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.

This workshop is ideal for practice or admin managers in Primary Care.



By the end of the workshop delegates will be able to:

  • Understand their role in the practice and be armed with the knowledge and tools to improve operational delivery
  • Identify and review the daily and weekly operational tasks, and how to enhance them to work better for the practice
  • Monitor and improve performance
  • Manage the Manager

Guidance notes and will be provided to support this workshop and certificates of attendance are awarded after the workshop.

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

Introduction & Welcome
All about you

  • The role of the Practice Manager
  • Identify and discuss current work patterns / duties / policies and processes, including QOF, ES, contract targets
  • Identify risks, obstacles and barriers to doing the job.
Review of the current processes and how to improve the operational delivery for the following daily tasks:

  • Test results
  • Document processing
  • Tasks
  • Prescriptions
  • Reg links
  • Summary care records
  • Appointments
  • Clinics
Quick overview of the important elements of operational delivery on a weekly basis:

  • QOF
  • Enhanced service delivery
    • Health checks
    • LD health checks
    • Child immunisations
    • Alerts
Monitoring Performance

  • Making it part of your daily work – things to check
  • Logging performance
  • Carrying out audits on S1
Improving Performance

  • How to hold staff accountable
  • Discussing issues at clinical / practice meetings – how best to facilitate /using evidence
  • How to conjure up solutions for improvement and implementing change
  • Drawing up or revising policies and protocols as required
  • How to deal with a red flag issue
How to overcome challenges

  • Effective Time management
  • Logging information (System One to CSV file)
  • How to manage your manager
Final summary & Q&A
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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