This programme focuses on the HR, employment and people issues that regularly arise in general practice. We will cover employment law in an interactive way with practical guidance to enable participants to manage more effectively their human resources and deal with staffing challenges. There will be an update on the changes in the employment and legislative frameworks that will affect practices and employers.

The web workshop also includes a look at employment models for PCN staff and liability implications for practices – this includes TUPE and or where necessary redundancy – when practices are looking at merging, partnering or taking over a practice. The workshop will provide practical guidance on how to manage the likely changes resulting from the new models of delivering GP services.

The module will be delivered as interactive web workshop sessions with practical guidance to enable participants to map the techniques and outcomes onto their own practice.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.
  • General Practitioners

  • Practice Managers

  • Senior Practice Nurses

  • GP Administrator Managers


Participants will improve their understanding of the contractual and legal requirements of staff employment and will also receive frameworks for managing staff behaviour. This will include:

  • HR & Staff Management
  • Employment status and employment contracts
  • Legislative changes
  • Holiday pay, sick pay and overtime
  • Discrimination and Equality, including sexual harassment in the workplace and family-friendly rights
  • How to manage contracts, probationary periods and staff induction
  • Performance Management – skills and behaviour
  • Dismissal, Unfair dismissal, discipline & the ACAS code
  • Constructive dismissal (including bullying at work)
  • Grievances and how to handle them correctly
  • Working time issues (including holiday issues)
  • Managing sickness, absence and return to work
  • Family-friendly rights

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

Session One

Introduction and Welcome 

  • Programme

  • Objectives

Employment Law 

  • Employment law update 2022
Working at scale

  • TUPE
  • Redundancy
  • Varying contractual terms
Session Two

Recruitment & Performance Management

  • Safer recruitment and candidate selection
  • Discrimination and Equality (including bullying/harassment and unconscious bias)
  • Performance Management – Skills and behaviour
    • Dismissal, unfair dismissal, discipline & the ACAS code
    • Providing productive feedback
Performance Management

  • Performance Management – Skills and behaviour
    • Grievances and how to handle them correctly
    • Constructive dismissal
    • Capability including managing sickness, absence and return to work
Open discussion
Web workshop – Session Three

Absence Management & Stress

  • Absence Management
  • Wellbeing & Stress Management
Open forum – questions and discussion
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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Join our vibrant community of over 50,000 today and benefit from our services

As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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