This module focuses on the Dispute Resolution, Internal & External Disputes and Partnership Mediation issues that may arise in medical practice that are often difficult to deal with.
We will focus on the techniques to enable you to find it easier to collaborate with you partners. You learn how to make your teams more effective. You will develop the skills and the mindset o better manage the potential for both internal and external disputes and you will understand how to create a happier and more productive working environment.
The module will be delivered as an interactive session with practical guidance to enabling participants to map the techniques onto their own dispute resolution strategy for their practice. The Tips on managing potential disputes will provide useful guidance to enable participants to better manage – Internal & External Disputes, Partnership Mediation & Medical Negligence. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues.
Who should attend?
Senior Practice Nurses
GP Administrator Managers
You will learn that if you want to operate an effective partnership and to build a better business culture you need to both utilise the skills and mindset of collaboration and to acknowledge and actively manage conflict.
Below is an outline of the proposed agenda, if you have any questions please get in touch.
|Collaboration in Action
|Thin Veneer of Sociability
|Collaboration – Building a Better Business Culture
|Skills and Tools
|A Framework for Success
|Understanding Mediation (continued)
|Summary and Q&A|
Contact the PMA now
If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email email@example.com
Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.
Join our vibrant community of over 50,000 today and benefit from our services
As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.