This workshop will provide an introductory level of understanding of the Mandatory Training required for Primary Care. The programme will include Health and Safety Awareness (including fire safety, manual handling and infection control) and how this impacts people and the work environment.

There will be focus on information governance and data protection – and the importance of how, why and where data is managed, maintained, stored and secured. The final component of the workshop will look at Safeguarding and Equality, Diversity & Inclusion (EDI) in the workplace.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.

  • Doctors

  • Nurses

  • Practice Managers

  • Healthcare Professionals

Workshop Outcomes

The workshop will be delivered as an interactive session with practical guidance to enable participants to map their understanding onto their practice environment. Group work will enable understanding of the topics by interacting with colleagues from other practices.

  • Part 1: Health & Safety awareness including fire safety & moving & handling
  • Part 2: Infection control & hand hygiene
  • Part 3: Information Governance (to include confidentiality awareness)
  • Part 4: Safeguarding children & adults (& MCA/DoLs)
  • Part 5: Equality & Diversity Awareness

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

 Introduction and Welcome
Part One & Two: Health & Safety, Fire Safety, Infection control & Hand Hygiene

This section will provide an introductory level to Health and Safety and how this impacts people and the work environment this will include fire safety, infection control and hand hygiene.
Health & Safety

  • Building maintenance & equipment
  • Supervising contractors on site
  • Recycling all waste and medication
  • DEC – Display Energy Certificate
  • Calibration of medical equipment
  • PAT testing
  • Risk assessments
  • COSHH
  • Trained first aiders
  • Disaster recovery plan/business continuity plan
  • RIDDOR/Accident book
Fire Safety

  • Fire Safety Policy
  • Fire Safety – what you need to know.
Infection control

  • Infection Control
  • Cleaning schedule
  • Hand Hygiene
Part 3: Information governance (including confidentiality awareness)
Introduction to Data Protection

  • What is Data protection?
  • What are our challenges
Information Governance

  • What is Data protection to us?
  • Who is responsible for it?
  • Why is Data Security important in Health and Care?
  • Safe Data Safe Care
Data Protection

  • Data Protection – GDPR
  • Data Processing
  • Communication
  • Individuals’ rights
  • Subject access requests (SARs)
Confidentiality and Data Quality

  • Confidentiality, Integrity, Availability
  • Types of information
  • The Value of Information
  • Confidentiality
  • Record keeping – Good practice
Information security and assurance

  • Avoiding threats and high-risk situations
  • Breaches
  • Monitoring and assurance
  • Information asset register
BREAK
Part 4: Safeguarding children & adults (& MCA/DoLs)

This Safeguarding section of the workshop will help you to fulfil your safeguarding responsibilities, how to recognise signs of abuse and neglect, how to report concerns, and how to respond to a disclosure. You will:

  • Understand why safeguarding training is so important for everyone within your organisation.
  • Have an awareness of which adults and children are most at risk and which factors increase the likelihood of being at risk from harm.
  • Know more about the different categories of abuse and the potential warning signs.
  • Understand how to respond appropriately to a disclosure and know what to do next.
  • Know how to report any concerns that you may have.
  • Understand what happens in the safeguarding process.
What is safeguarding?

  • Defining safeguarding
  • Safeguarding key principles
  • Who is a vulnerable adult?
  • Safeguarding children
  • Why is training important?
The factors that increase the risk of abuse & who commits abuse

  • What is abuse?
  • Who commits abuse?
  • Factors that increase risk
  • Mental capacity
Types of Abuse

The most common types of abuse and signs that may indicate their occurrence:

  1. Physical
  2. Psychological
  3. Sexual
  4. Neglect and acts of omission
  5. Financial, Discriminatory
  6. Institutional
  7. Modern slavery
  8. Domestic abuse
Reporting Your Concerns – Who you should report your concerns to, when you should report a concern, and the steps you should take after reporting

  • Your responsibilities
  • Why don’t some people take action?
  • Who to report to
  • If the report isn’t taken seriously
  • If the concerns are about a professional
  • When to report a concern
  • Check existing reports
  • What to report
  • After reporting
  • Recording information
Part 5: Equality & Diversity awareness
Equality, Diversity and Inclusion in the workplace

  • Introduction to Equality, Diversity and Inclusion
    • Understand the terms ‘equality’, ‘diversity’ and ‘inclusion’
    • The differences between equality, diversity and inclusion
  • Benefits of a diverse workforce
  • Reasonable adjustment obligation for disabled people
  • Unconscious bias
  • Legal requirements of EDI
  • Create and implement an inclusive working environment
  • ED&I strategy and policy for NCH and the benefits
Q&A
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email enquiries@pma-uk.org

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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