Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents.
RCA is understood as a method of structured risk identification and management in the aftermath of adverse events. The RCA is not a single technique but, describes a range of approaches and tools drawn from many fields – and these will be fully explored throughout the web workshop. These will enable you to establish how and why an incident occurred to identify how it, and similar problems, might be prevented from happening again.
Who should attend?
Don’t miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.
- General Practitioners
- Practice Managers
- Senior Practice Nurses
- GP Administrator Managers
This web workshop has been designed to be practical and easily digestible for those with responsibility for the Management, Reporting and Investigating of Serious Incidents within the Primary Care sector. The day is facilitated by experts in both Incident Management and Investigation and will be very interactive. It will be both detailed and practical and will seek to provide clarity and an objective/practical approach to Serious Incidents and the learning they provide.
Following the web workshop we would expect the delegates, to have a good understanding of the principle requirements around serious incidents and feel confident to report them appropriately. They would also be able to conduct local, practice-based root cause analysis investigations or participate in externally lead RCAs
Below is an outline of the proposed agenda, if you have any questions please get in touch.
|Introduction and Welcome – Open Forum – your challenges and concerns|
|Overview of the Programme & Objectives
|Principles of Incident Management
|Types of Incidents
|Understanding the steps
|The Investigation Process
|Stage 1 – Information
|Stage 2 – Identifying Questions
|Stage 3 – Questions
|Learning from Incidents
|Summary and Q&A|
Contact the PMA now
If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email email@example.com
Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.
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