The role of the administrative assistant and secretary in the healthcare sector can be a wide and varied role – and in all instances, a hugely rewarding one.

The web workshop will develop your skills relevant to general practice, but could take you beyond general practice and into acute care, private practice, research, the wider pharmaceutical industry and other complimentary medical environment. The web workshop will give you the skills to operate across many other healthcare environments from radiology, pathology, physiotherapy or speech therapy, but in all of these areas you will find areas of common practice.

Regardless of the area of choice, the administrative skills deployed in the Primary Care environment will fulfil a varied and crucial purpose.

The duties will range from the relatively routine to more challenging. The administrator works very much as part of a team, liaising with a variety of healthcare professionals. Where there may be direct contact with the patient, the role of the administrator is also very important, as it can be the first link in the consultation process. It is, therefore, vital to have a helpful and sympathetic attitude in order to inspire confidence and dispel any fears and anxieties.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

This workshop is ideal for administrative staff or those wishing to hone their meeting skills within Primary Care.


  • How to set up and plan a meeting
  • Personal preparation as minute taker
  • How to write an agenda
  • How to take notes/minutes
  • How to recognise and record decisions and actions
  • How to write up minutes
  • How to follow up actions
  • Brief introduction to Lean Sigma

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

Introduction & Objectives – Why are we here?
Difficulties you may face and how to overcome them
Different types of meeting – and minutes

  • Verbatim
  • Narrative
  • Resolution
  • Action
Before the meeting

  • Preparation of Agenda
  • Read previous minutes
  • Introduce yourself to chairperson
  • Personal preparation checklist
During the meeting

  • Tools
  • Seating
  • Who’s who
  • Understanding content / Abbreviations
  • Note taking
After the meeting

  • Typing up the notes
  • Layout of minutes
  • Distribution of draft
  • Distribution of final
  • Follow up of actions
Brief introduction to Lean Sigma
Role Play

  • Spilt into groups to create minutes takers and meeting attendees
  • Give case study / script
  • Swap with colleague
  • Supply case study / script
Final summary & Q&A
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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