This module focuses on the Business Risks and Governance issues that regularly arise in medical practice that are often difficult to deal with.

We will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice.

The module will be delivered as an interactive session with practical guidance to enabling participants to map the techniques onto their own risk and governance profile for their practice. The tips on managing risk provide useful guidance to enable participants to understand and mitigate the governance requirements, liabilities and risks within General Practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.
  • General Practitioners

  • Practice Managers

  • Senior Practice Nurses

  • GP Administrator Managers


Participants will improve their understanding of the Risk and Governance responsibilities. The module will demonstrate how adopting industry practiced due diligence techniques will help to mitigate risks and will also help with all aspects of compliance included aspects of the Quality Care Commission rules – (Please Note: there is a further, more detailed module which provides a framework for CQC inspection compliance).

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

Introduction and Welcome – Programme and Objectives
Open Forum – Identifying your challenges
Your Business Strategy and Managing Risks

Building Risk Management into you Business Strategy – plan it and know it intimately. Simply drafting one and filing it away isn’t going to cut it.

  • All Partner Buy-In

  • Strategic Planning

  • Identifying, Managing & Mitigating the Practice Risk

  • Data and Information Assurance

  • Legal Compliance – Consumer Protection Law / Data Protection / Patient Confidentiality

Group Work on understanding the Business Risks
Techniques and Tips on identifying and managing risks

  • Identify and categorise the risks

  • Analyze and assess the risks, their importance and impact

  • Evaluate and prioritize risks by applying a rating system to help treat the risks

  • Treatment to avoid, transfer, accept or reduce impact of the risks.

  • Monitor and Review by regular audit of risk management plan

  • Plan Do Check Act (PDCA)

Governance across the Information Economy

  • Keeping confidential business records

  • Data Protection / Sensitive Data

  • Electronic evidence

  • Personal Privacy / Monitoring at Work

  • Keeping Electronic Personnel Records

  • Health and Safety at Work

  • Employee Protection (e.g. from sexism, racism, etc)

  • Managing Employees Online

  • Using mobile devices and personal devices at work

  • Caldicott and other Health Sector requirements

Techniques and Tips on identifying and managing Data

  • Understanding your data assets

  • Turning data into good decisions

  • Simplifying data, access and data sharing

  • Standardising data language

  • Lawful and secure data

  • Encouraging buy-in across the enterprise

Group Work – Identity Theft Game

  • Understand the new data protection law

  • ICO 12-step approach

  • Cyber Security & Security Protection

  • Appointment of data protection officers

  • Children and Consent

  • Data breaches

Summary and Q&A
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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