This web workshop is for Senior Managers, Practice or Administration Managers in Primary care who need to gain a thorough understating of the Delivery Plan for Recovering Access to Primary Care. During the workshop, delegates will gain a detailed understanding of the new contractual requirements around access to GP services.

The changes to the GP contract for 2023/24 set out the requirements of General Practice and PCNs, driven by the need to improve the patient experience and patient satisfaction.

The workshop will explore the changes needed and the support at a system level, including freeing up workforce capacity through changes to the Impact and Investment Fund (IIF) and the QOF Quality Improvement (QI) modules.

The changes include access to GPs and other appropriate signposted services, access to medical records – and what this involves at a practice level and will also cover how they access general practice services – in particular via cloud-based telephony – and how this fits with the wider drivers for digital transformation.

Delegates will be able to map this to their practice environment in a way that best serves their patient population.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.

  • Doctors

  • Nurses

  • Practice Managers

  • Healthcare Professionals

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

Access Changes driven by the new GP Contract Regulations

Introduction and Welcome
Access

  • How to ensure consistency in the access that patients can expect
  • An assessment of needs – front-line triage
  • Signposted to an appropriate service at first contact with the practice
  • How the IIF focus on access will support practices and PCNs
  • QOF QI modules – focus on workforce wellbeing and optimising demand & capacity
Cloud Based Telephony

  • What is it?
  • How to access services
  • Practice telephony solutions
  • Using the Better Purchasing Framework
  • Supporting patient engagement & communication
Access to Patient medical records

  • Simplification of GP registration requirements
  • The GP contract regulations – patient retrospective online access to their medical records – (by 31 October 2023 latest)
  • National Opt-out scheme – sharing GP records
  • GDPR considerations – providing clarity on how practices are required to offer, promote and provide online access to patient records
Increased flexibility of Additional Roles Reimbursement scheme (ARRS)

  • ARRS overview – the roles and their value
  • ARRS Changes for 2023/24:
    • Advanced Practitioners – increase in numbers per PCN
    • Advanced Nurse Practitioners
    • First Contact Practitioners (FCPs) – funded education and training to become Advanced Practitioners
    • Apprentice Physician Associates (PAs)
    • Mental Health Practitioners – removal of recruitment caps and allowing them to support first contact activity
    • The Clinical Pharmacist – supervision from Advanced Practice Pharmacists enabled
    • Ongoing ARRS review
Changes to Impact & Investment Fund and QOF QI modules

  • IIF indicators reduced from 36 to five focussed on 5 key national priorities:
    • two indicators related to flu vaccinations
    • learning disability health checks
    • early cancer diagnosis
    • 2-week access indicator
  • IIF focus on improving patient experience – in terms of contact and assessment
  • Capacity and Access Support Payment
  • QOF register indicators
  • This year’s QOF QI modules will focus on:
    • Workforce wellbeing and
    • Optimising demand and capacity
Final summing up and questions
CLOSE
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email enquiries@pma-uk.org

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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