This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from understanding the component parts of Administration in general practice including medical terminology, confidentiality and GDPR, how to register patients and clinical correspondence.

An understanding of basic medical terminology is essential for anyone working in the medical industry. We will also look at how to confidentiality and GDPR, how to register patients and clinical correspondence. Delegates will be able to apply the learning to every-day situations back in the practice.

The workshop will be interactive – delegates will be encouraged to share any challenges and conflicts they may have already encountered – our facilitator will also share their experiences from GP practice.

Slides handouts will be sent to delegates prior to this web workshop and certificates of attendance are awarded after the workshop.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Workshop Programme

Introduction, Objectives, Why are we here?
Basic Medical Terminology

  • Brief overview of basic Medical Terminology
  • Common words / phrases / abbreviations used in General Practice
  • How medical terms are constructed
  • Brief introducing Roots, Suffixes and Prefixes
Registration of patients

  • Basic registration: what information is needed in order to register a patient
Clinical Correspondence

We will discuss how Correspondence Management is now a recognised tool to help meet the growing challenges of GP Practice.

  • The receptionist role
  • Understanding letters i.e., from the hospital
  • Workflow Optimisation Flow charts / protocols / Read Codes / templates
  • Correspondence – what’s ok to be coded and filed
  • And letters that needs to be ‘workflowed’?
  • What actions to take
Confidentiality and GDPR

  • GDPR/ Data Protection
  • Consent, when and why consent is needed
  • Next of kin, why NOK is important
  • Importance – how it effects the role of the receptionist
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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