This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from learning more about the various NHS initiatives to improve the patient experience including signposting, the new ARRS roles and personalised care.

We will also look at Equality, diversity and Inclusion and why this important in general practice. Delegates will be able to apply the learning to every-day situations back in the practice.

The workshop will be interactive – delegates will be encouraged to share any challenges and conflicts they may have already encountered – our facilitator will also share their experiences from GP practice.

Slides handouts will be sent to delegates prior to this web workshop and certificates of attendance are awarded after the workshop.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Workshop Programme

Introduction, Objectives, Why are we here?
Introduction to Signposting

This session will introduce why Signposting is now a recognised tool to meet demand on GP time and how it can increase access. Discussion will explore the benefits, risks and limits of the approach.

How will the Receptionists role change with Active Signposting?

Sources of help receptionists will refer patients to, including:

  • New roles funded by the ARRS
  • How to make referrals to allied healthcare professionals and other internal and external agencies and clinical team members e.g., physician associates, paramedics, etc.
  • How to deal with a red flag issue
Personalised Care

  • The Comprehensive model of Personalised Care
  • The Personalised Care roles
    • Social Prescriber Link Workers
    • Health And Well-being Coaches
    • Care Co-ordinators
  • The value
  • New ways of working
  • Long term plan
Equality, diversity and Inclusion

  • Introduction to Equality, Diversity and Inclusion
  • Benefits of a diverse workforce
  • Discrimination law and associated risks
  • Reasonable adjustment obligation for disabled people
  • Unconscious bias
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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