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The PMA understands the training needs in general practice and the wider health & social care settings and has now supported the development of NHS staff for over a decade.

We have successfully engaged thousands of your colleagues to refresh and to bridge gaps in their skills and knowledge through the creation and delivery of a comprehensive selection of workshops.

The PMA now has over 120 workshops – but what makes us unique is that our programmes are never a ‘one model fits all’. PMAs workshops can be adapted to meet any specific locality requirements – so please get in touch if you have a specific training need or requirement that is not listed as we would be happy to create something bespoke for you. Equally we are experienced in creating wide-ranging learning programmes.

The web workshops provide practice staff with access to virtual training, which can be delivered in a convenient time window to meet your specific needs. These workshops can also be delivered face to face, if required.

If you want more information on the PMA web workshops or are interested in PMA developing a bespoke programme, please get in touch.

Quick Links to all Workshops


Managing Practice Finances

This is the foundation workshop to the PMA programme – a series focused on the business management of general practice - where practice finances and accounting systems are explained in a user-friendly, interactive way.


Customer Management & Difficult Conversations

This virtual workshop been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.


Staff Employment Issues – HR & Employment Law

This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with concerning the critical human resource. We will cover employment law with practical guidance to enable participants to manage more effectively their human resource and deal with staffing challenges.


Risk & Governance

In this module, we will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice.


Stress Management, Resilience & Wellbeing

Participants will improve their understanding of staff employee engagement, wellbeing and building resilience in the practice and will receive frameworks for managing staff behaviour. They will also gain an insight into human resource management.


Social & Digital Media

The possibilities presented by social and digital media are endless. Our Social and Digital Media workshop is about achieving effective social media marketing communications for your practice.


High Performing Virtual Teams

Many team members have difficulty because they cannot see what other members are doing. Even the most skilled managers find difficulty in communicating and building a team when there is no physical proximity. Mastering the art of working in virtual teams will increase your team’s productivity and performance.

Join our vibrant community of over 50,000 today and benefit from our services

As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

Join PMA