Using Skill Mixes to Meet Demand: Enhancing Workforce Efficiency in General Practice

This comprehensive 3.5-hour web workshop is designed for senior general practice staff and managers. It focuses on optimising workforce skills to meet the escalating demand in healthcare settings. Participants will acquire practical knowledge and tools to evaluate and utilise their current skill mixes more effectively, thereby enhancing overall practice efficiency.

Throughout the workshop, attendees will delve into innovative strategies to deploy existing skills, understand competency structures, and develop robust recruitment, training and development plans. These strategies aim to future-proof their practices amidst evolving healthcare challenges. Key topics covered in the workshop include workforce mapping, skill mix evaluation, effective delegation, and staff motivation strategies.

Workforce mapping involves a detailed analysis of current staff roles and competencies, helping practices identify gaps and opportunities for role enhancement or restructuring. Skill mix evaluation focuses on assessing the variety and level of skills within the team, ensuring that the right mix of skills is in place to meet patient needs efficiently. Effective delegation will be discussed to highlight how tasks can be distributed according to staff strengths, promoting better workload management and improved service delivery. Additionally, staff motivation strategies will be explored to foster a supportive and engaging work environment that enhances productivity and job satisfaction.

An integral part of the workshop is the development of negotiation skills. These are crucial for practice managers to secure necessary funding and support from senior leaders, general practitioners and partners. Participants will also learn about available apprenticeships, training and development programmes as well as the value of networking that can help in building a skilled and versatile workforce. Furthermore, the workshop will cover quality improvement (QI) indicators, offering strategies for optimal funding utilisation and continuous practice improvement.

The workshop is highly interactive, featuring activities, case studies, and group discussions. These elements ensure that participants can immediately apply the concepts learned, fostering a practical and hands-on learning experience. By the end of the session, delegates will be equipped with the skills and knowledge needed to maximise the potential of their workforce. They will be prepared to create a cohesive, efficient, and future-ready team, ensuring sustainable and efficient practice operations.

This workshop not only aims to enhance immediate practice efficiency but also focuses on long-term sustainability and adaptability in the ever-changing landscape of healthcare.