This web workshop focuses on time management, dealing with conflict and aggression, building resilience and progression and succession planning.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.
  • Doctors

  • Nurses

  • Practice Managers

  • Healthcare Professionals

Workshop Outcomes

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

 Introduction and Welcome
General Practice – Scene Setting

  • Why are we here?
  • What do we want from this session?
Time Management

  • Effective time management
  • Introduction to the core principles of time management
  • Time Management in a primary care setting – tips and techniques
  • Tools to analyse and prioritise tasks and workload
  • Delegation and ways of doing things differently
  • IT optimisation
  • Disruptions and interruptions – how to manage them
Dealing Conflict & Aggression

  • Common causes of aggressive behaviour in General Practice
  • Defining ‘aggressive behaviour’ and assessing when it becomes violent
  • Recognising the signs
  • Escalate or de-escalate
  • Managing difficult conversations
  • Assertiveness
  • Taking appropriate action
  • Things to remember
  • Resources to help
Thrive not just survive (Part Two) – Tracy Dell

Resilience & Wellbeing – building resilience

  • What is resilience – how do we achieve it?
  • What are our greatest assets?
  • What motivates people?
  • Wellbeing – best practice for your practice
  • Work-life balance – and techniques to achieve it
  • Stress Management – and coping strategies
Progression & Succession Planning

  • Business vision, values and culture
  • Workforce development and training plan
  • Succession planning
Break out group work: Practical exercises

There will be interactive exercises throughout the session that will require the attendees to think about a situation that they have previously encountered and to think about how they deal with it and what they would do differently. This will be based on typical scenarios found in GP Practices and will be an opportunity for participants to develop new techniques to deal with enhanced patient interactions. Emphasis will be on developing confident communication skills.

Get in touch

Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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