This is a comprehensive workshop designed to enhance your proficiency as a health coach within the NHS. Throughout this engaging session, participants will delve into various facets of health coaching, gaining valuable insights and skills essential for effective personalised care.

The workshop commences with introductions and an open forum, encouraging participants to share their objectives, challenges, and concerns. We will explore the concept of personalised care in the NHS, focusing on its implications and the role of health coaching within the broader framework of primary care.

Distinguishing between coaching, social prescribing, mentoring, counselling, and Motivational Interviewing, we’ll emphasise the coaching mindset and key attributes essential for effective health coaching. Participants will gain an understanding of health behaviour change, strengths/asset-based approaches, and the importance of teach-back techniques.

During the session, we’ll tackle practical considerations such as patient referral processes, building trust and rapport, and recognising the limitations of coaching while exploring alternative options. Engage in hands-on exercises to refine coaching techniques, including coaching versus directive language, active and empathetic listening, effective questioning, and motivational interviewing.

The T-GROW model will be thoroughly explained, with participants having the opportunity to practice and receive feedback on each aspect. As we progress, the workshop will cover coaching for specific patient communities and long-term conditions through paired exercises.

Explore the varied environments of health coaching, including face-to-face, phone, and online channels. Practical sessions will address coaching techniques in group settings, ensuring participants gain a versatile skill set.

The workshop will also spotlight the vital role of health coaching in self-management support, emphasising collaboration techniques and professionalism. Discussions on non-judgmental attitudes, equality and diversity, emotional resilience, and confidentiality principles will further enhance your coaching practice.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.

  • Doctors

  • Nurses

  • Practice Managers

  • Healthcare Professionals

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

 Introduction and Welcome
Open Forum – your course objectives, challenges and concerns
Introduction to Personalised Care in the NHS

  • The concept and implications of Personalised Care throughout the NHS
  • Primary Care organisation/developments/context
  • The Personalised Care hierarchy of patient support – Active Signposting, MECC, Social Prescribing, Health Coaching
  • The role and purpose of Health Coaching within the NHS
  • Working within the wider Primary Care clinical and non-clinical team
Introduction to Health Coaching in the NHS 

  • Differences between Coaching, Social Prescribing, mentoring, counselling, MI
  • The Coaching Mindset
  • Key attributes of a Health Coach – discussion
  • Patient Activation and use of the PAM
Health Coaching – Underlying Concepts

  • Health Behaviour Change
  • Strengths/Asset-based approaches
  • Teach-back
BREAK
Working with Patients – Considerations

  • Patient Referral process and scheme criteria – discussion
  • Building Trust and Rapport – group exercise
  • Recognition of limitations of coaching and alternative options
Coaching Techniques

  • Coaching v Directive language
  • Active and empathetic listening techniques – pairs skills exercise
  • Effective Questioning and Motivational Interviewing (OARS) – group exercise
  • Shared agenda setting
  • Collaborative goal setting
The T-GROW Model of Coaching

  • Explanation of the T-GROW model and variations
  • When to use and considerations – discussion
  • Pairs skills practice and feedback on each aspect of T-GROW
Putting coaching into practice

  • Working and coaching practice with a buddy – introductions and practicalities
  • Selecting and coaching patients for skills practice – knowing limitations
  • Completion of Reflective Learning logs
LUNCH
Coaching for specific patient communities/long-term conditions

  • Knowing your patient communities and their engagement culture/preferences
  • Learning about LTCs and their implications – sources of information
  • Coaching patients with different LTCs – pairs exercise
Coaching using different environments

  • Approaches when using face-to-face, phone & online coaching channels – discussion
  • Coaching techniques in a group setting
  • Coaching Skills exercise in pairs and groups
BREAK
Self-Management Support

  • What does self-management support look like?
  • The role of health coaching in promoting and facilitating self-management
  • Collaboration techniques, building knowledge, skills, confidence and resilience
Professionalism

Discussion and guidance on professional behaviour, attitudes & attributes:

  • Demonstrate a non-judgemental and respectful attitude
  • Act in ways to promote values of equality and diversity
  • Be emotionally resilient and remain calm under pressure
  • Manage stress with healthy coping mechanisms
  • Uphold the principles of confidentiality
Action Planning

  • Next Steps
    • Networking, Active Learning and Reflective Practice opportunities
    • Working towards accreditation with a professional coaching body and requirements/support
Q&A – Summary
Close
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email enquiries@pma-uk.org

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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