Current guidance from the NHS regarding the role of chaperones recommends that all staff should understand the role of the chaperone and the procedures for raising concerns and that all formal chaperones understand their role and responsibilities and are competent to perform that role.

Chaperone guidance and training is for the protection of both patients and staff and this guidance should always be communicated to the relevant teams and any new starters and followed.

At the PMA we pride ourselves on the understanding that one size doesn’t fit all and – therefore, we have various formats of our workshops and can adapt any programme / agenda to suit your local needs and necessaries – so, please get in touch to discuss your requirements.

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Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.

  • Doctors

  • Nurses

  • Practice Managers

  • Healthcare Professionals

Workshop Outcomes

This workshop will provide understanding and knowledge of:

  • The meaning of the term chaperone and when they are required
  • The role and responsibilities of a chaperone in the healthcare environment
  • Understanding of best practices and personal attributes required
  • The rights and concerns of patients
  • How this service should be communicated to patients
  • Research into your own organisation’s policy

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

 Introduction and Welcome
Objectives
What is chaperoning?

  • Various definitions (GMC, MDU, NHS)
  • Background and context
  • Model Chaperone Framework
  • When should a chaperone be offered?
Role and Responsibilities

  • Responsibilities to patient and healthcare professional
  • Variety of responsibilities
  • Different types – informal, formal, virtual
  • What is meant by ‘intimate examination?’
  • Attributes required (GMC, 2013)
  • Recognising signs of distress or inappropriate behaviour
The Guidance – Rights and concerns of patients

  • Confidentiality and dignity
  • Respect, explanation, consent & privacy
  • Good practice
  • Different cultural and ethnic considerations
  • Supporting vulnerable patients and special circumstances (e.g. lone working)
  • Use of case studies
Policy and Documentation

  • Learner’s own organisation’s policy
  • Record keeping (& coding if necessary)
  • Raising awareness of the service
  • Policy and procedures for raising concerns
  • CQC expectations
Practicalities

  • Clinician – Key Actions
  • The Chaperone
  • Chaperoning Children
  • Chaperoning patients with Learning Difficulties
Interpersonal Skills of the Chaperone

  • First impressions
  • Last impressions
  • The 3 V’s
  • Active Listening
The Chaperone Dilemma – Knowledge test
Summary and Q&As
Close
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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email enquiries@pma-uk.org

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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