This web workshop is designed to provide primary care staff with a comprehensive understanding of PCN recruitment, including legal and regulatory considerations, best practices for attracting and selecting suitable candidates, and strategies for onboarding and developing new staff.
This workshop will explore different types of difficult conversations, how to manage these effectively and enable delegates to be in control of a difficult conversation at all stages of the interaction so that they can achieve the desired outcome.
Integrated Patient Pathways: Optimising Care Navigation, Triage, and Effective Patient Encounters in General Practice is a comprehensive training program designed for non-clinical Reception staff, Practice and Frontline Managers in General Practice. The programme focuses on optimising patient access, emphasising Care Navigation, Active Signposting, and Triage systems.
The PMA Introduction to Primary Care Induction Programme covers all the key areas that need to be addressed when working within this sector as a new starter (clinical or non-clinical).
The key objective of this web workshop is for frontline staff and those in the ARRS roles to improve their relationships with patients. This session includes an introduction to the roles of the frontline staff and ARRS roles and how they should effectively work together to benefit patients and reduce overall wait times.
This web workshop will look at Equality, Diversity and Inclusion and why this is important in general practice. Delegates will be able to apply the learning to everyday situations back in the practice.
The key objective of this web workshop is for non-clinical staff to understand the advantages of a digitally inclusive practice. This session includes an in-depth look at all those online resources available within practice to streamline access to healthcare for patients and streamline workload for a more efficient practice.
This Complaints Handling workshop will equip participants with the necessary knowledge and skills to handle complaints effectively and efficiently.
Virtual workshop for those who have the undertaken the Introduction to Medical Terminology who have a good understanding of the component parts of medical terminology.
The web workshop will focus on developing personal and professional resilient behaviours, to ensure employee engagement and wellbeing.
