The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing.
This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.
This workshop will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they should record the data to understand the QOF process fully.
This workshop provides attendees with the vital skills and techniques for leading concise, structured and meaningful meetings.
The workshop will support the delegates understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation and will look in turn, at supporting the development of these skills.
This module focuses on the holistic approach to Risk and Governance. Issues that regularly arise in medical practice can often be difficult to identify, understand and monitor. We will focus on how to create understanding of the Risks and Governance issues relevant to General Practice.
This web workshop is for Practice Managers, Assistant Practice Managers and Business Managers wanting to understand how to do safer recruitment within General Practice.
This web workshop provides attendees with the vital skills and techniques for creating the right agenda and leading concise, structured and productive meetings with meaningful outcomes and clear actions. Taking board meeting minutes is time-consuming and requires attention to detail, they are a log of key decisions that future board members can reference. The second part of the session will explore the role of the Chair in leading meetings and ensuring the best outcomes.
The workshop will develop your skills relevant to general practice, but could take you beyond general practice and into acute care, private practice, research, the wider pharmaceutical industry and other complimentary medical environment.
This workshop is for NHS staff who are responsible for project management and are keen to refresh and improve their skills and knowledge on how to plan a successful project.
