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Customer Management & Difficult Conversations


This virtual workshop been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

Staff Employment Issues – HR & Employment Law


This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with concerning the critical human resource. We will cover employment law with practical guidance to enable participants to manage more effectively their human resource and deal with staffing challenges.

Risk & Governance


In this module, we will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice.

Social & Digital Media


The possibilities presented by social and digital media are endless. Our Social and Digital Media workshop is about achieving effective social media marketing communications for your practice.

High Performing Virtual Teams


Many team members have difficulty because they cannot see what other members are doing. Even the most skilled managers find difficulty in communicating and building a team when there is no physical proximity. Mastering the art of working in virtual teams will increase your team’s productivity and performance.

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