PMA Workshops

Initially, this programme looks at how leaders can create a high performing ‘loving boot’ culture and fundamentally get the best from their teams. It focuses on building highly effective teams using theory from Lencioni (The Five Dysfunctions of a Team) and helps delegates to dissect what needs to be in place and to gain common agreement as to what needs to happen for a team to be high performing. Challenging conversations and feedback form a key part here in setting expectations and fully maximising performance within the team.

An intensive one-day workshop for those in leadership roles who wish to better explore and understand the impact they can make on those around them to develop a better business.

This workshop will provide an introductory level to Health and Safety and how this impacts people and will go on to focus on employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of accelerating change.

This module focuses on the Dispute Resolution, Internal & External Disputes and Partnership Mediation issues that may arise in medical practice that are often difficult to deal with. We will focus on the techniques to enable you to find it easier to collaborate with you partners. You learn how to make your teams more effective. You will develop the skills and the mindset to better manage the potential for both internal and external disputes and you will understand how to create a happier and more productive working environment.

This module looks at the fundamental aspects of change management and how to deal with them. We will focus on what change is and how to develop a change management approach to ensure buy-in across the GP Practice. The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques onto their own practice. Case studies will be used to provide tips and insights on good practice, how to track and control the change plan; managing the people and organisational aspects of change; communicating and selling the change to others; recognising why people fear change and react the way they do through change models.

Many people are expected to teach other staff and colleagues because of the knowledge and skills they have in a particular area. Unfortunately, if you don’t have the very different set of skills necessary to be a good trainer, it can be very difficult to pass on your own expertise. This course was developed, initially to support doctors, and more recently nurses, practice managers and other health care professionals in developing their skills and confidence as a teacher or trainer. As healthcare teams broaden their horizons there is a requirement for them to change their behaviours and develop skills which enable them to more effectively support and develop those around them. This workshop will help delegates to develop their skills and leadership behaviours and give them confidence when working with learners and less experienced staff.

SNOMED CT** - Systematised Nomenclature of Medicine - Clinical Terms – is the common clinical language that will replace Read Codes within the NHS. SNOMED CT is a comprehensive clinical terminology that makes healthcare information accessible and usable across the globe. SNOMED provides a “common language” comprised of concepts, terms and relationships that enable a consistent way of capturing, sharing and aggregating health data across clinical specialties and different sites of care.

This workshop was developed to support practice managers and other healthcare professionals in GP practices to develop their skills and confidence to provide excellence in customer service. Our workshops are designed to give delegates a wider message than the conventional customer service programmes.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to help develop their time management, communication and teamworking skills.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from learning more about the various NHS initiatives to improve the patient experience including signposting, the new ARRS roles and personalised care.