ILM Number 8410-01

This diploma course is ideal for those looking to transition into a management role or enhance their existing supervisory skills. It equips learners with the essential competencies to lead and manage teams effectively.

To benefit from the course, you should already have some supervisory or management responsibilities, such as supporting, developing, and overseeing team members, contributing to projects, planning ahead, and managing workloads and resources.

Additionally, the course covers key aspects of operational management, problem-solving and fostering professional relationships with colleagues at the same level or higher.

Testimonial A

Last year I was appointed as a team leader. I did not have any previous experience so my practice enrolled me for  ILM Diploma in Leadership and Management Level 3.

It was intense, but a really well-structured course. I struggled at the beginning and was considering giving up, but thanks to my brilliant tutor I received the support and guidance that pushed me to persevere and produce my best work. She helped me with every step of the course by tailoring the teaching to my needs and I was able to successfully complete it.

During this course, I have learned so much about myself; I especially enjoyed the module about self-awareness, unconscious bias and emotional intelligence. I built on my communication skills, learned about different types of leadership, how to motivate people, the importance of good and regular feedback and much more.

Since I completed the course I was able to take on more managerial tasks with confidence and I am due to my pay review. I found the course to be a worthwhile experience and I am really glad I did not give up.

Andrea from Burney Street Practice

Testimonial B

I undertook the Level 3 PMA Diploma in Leadership and Management. The course was very informative and supplied me with valuable tools to utilise within my role. The qualification was well structured with a detailed handbook and recorded learning sessions to support my learning and completion of the required units. My Tutor ‘Carol’ was friendly, approachable, and always at the end of an email or message to answer any questions I may have had. Feedback on my work was always constructive with clear advice on ways to improve. At the end of my course, I was congratulated by my colleagues and management. I hope the qualification will enhance the opportunities that are available for me to progress within my organisation.

Testimonial C

I had been a Practice Manager for a year when it was suggested that I get a qualification to match the role I held.  Having not studied formally since I was 16 I opted to do the level 3 course with the PMA as it could be done without me having to take time away from the practice to attend college.

To start with it was a little rocky as the tutor I had really didn’t give me much in the way of guidance.  However, after a few months, due to them moving onto to something else, I was given a new tutor, Carol Brown.  Carol really took me under her wing and helped guide me through all the assignments and what areas I needed to focus on and what evidence to gather.  We had regular one to one sessions via teams and we finally got through the course within the timeframe. 

Carol was a pleasure to study with.  Very down to earth and understood the pressures I was under in the working environment and how hard it can be to study whilst working full time in the Practice Manager Role.  She never put me under any pressure and all the 121’s were at mutually convenient times.

I did have technical issues with the City and Guilds online exams, one of them took many attempts as the exam would not load for me to do.  Finally, I ended up doing this offline and submitting the exam.  However, this delay did set me back a bit as I felt I wasn’t able to move forward without getting it done.  I can only send my massive thanks to Carol and Andrew Foster for helping to sort this out.

Since I have finished the course, I have received my digital ILM Badge and am awaiting any certificate due.  I am now looking into the possibility of doing either level 5 or 7 to enhance my profile.

Overall, the course was ideal to do with the PMA to allow remote training whilst continuing to work.  You do need to be self motivated and make the time to complete the assignments.  If you can dedicate time to your training and attend any training sessions then this is the way to go.  My thanks goes to Carol for getting me through this course.

Testimonial D

I have recently completed a Leadership & Management qualification with PMA, after starting my role as Trainee Assistant Practice Manager.

I found this course really informative and useful as it covered 10 main topics which are important within my role. I enjoyed completing this qualification as I learned a lot about learning styles, techniques and the importance of adjusting these to suit certain members of staff. I don’t think I realised how important this can be to increase productivity/boost staff morale etc. In addition to this, I liked that there was a lot of interaction and different ways of how I was taught/assessed, including 1:1’s, group sessions, online exams & written knowledge questions – I felt this made it more engaging as I wasn’t doing the same thing repeatedly.

Despite some personal hurdles, my tutor Carol stuck by me the whole time and was an incredible tutor. She supported me throughout my time with PMA and helped me successfully complete my qualification. Since completing my qualification, I feel that I am now more knowledgeable, experienced and confident – all things that I feel make me do a better job!   

This has been recognised in practice too, as I have now had the ‘trainee’ removed from my title and had a pay rise. This has been a great achievement for me.

I would like to thank PMA, and especially Carol my tutor. 

  • Duration: 12-15 months

  • Location: Workplace

ILM Level 3 Diploma in Leadership & Management

£2,450
  • cost includes ILM registration fee
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Induction

This will include an initial assessment and is sector specific:

  • Introduction to format of the programme.

  • Outline of specific qualification and support available.

  • ILM studying membership.

  • Learning and study skills.

  • Understanding of medical ethics and its impact on a role within a GP practice.

  • Understanding the safeguarding implications of working within a GP practice.

  • A skills-scan to take into consideration any prior learning which can be credited.

Modules

This level 3 ILM Diploma comprises of 17 units covering knowledge and skills in a wide range of core management areas.  They are grouped under the following key headings:

1. Leading People

  • Understand a range of different leadership styles

  • Understand the role of coaching within the workplace

  • Understand the importance of organisational culture

  • Understand equality, diversity and inclusion in the workplace

  • Be able to utilise coaching effectively

2. Managing People

  • Understanding people and team management tools

  • Understand Human Resource procedures and legal requirements

  • Understand performance management for individuals

  • Be able to build and sustain an effective team

  • Be able to set, monitor and provide team and individual feedback

3. Building Relationships

  • Understand approaches to customer and stakeholder relationship management

  • Understand cross team working

  • Understand the importance of emotional intelligence in the workplace

  • Understand the importance of conflict management in the workplace

  • Be able to build trust across a team

  • Be able to negotiate, influence and manage conflict

4. Communications

  • Understand the different forms of communications and their application

  • Know how to chair a meeting

  • Understand how to manage challenging conversations

  • Communicate effectively using a range of different formats

5. Operational Management

  • Understand how organisational strategy is developed

  • Know how to effectively implement operational/team plans with the available resources

  • Know how to manage change within a team

  • Understand how data is used in the workplace

6. Project Management

  • Understand the project lifecycle and roles within the project

  • Know how to deliver a project

  • Know how to manage project risks and issues

7. Finance

  • Understand finance related governance and compliance

  • Know how to deliver value for money

  • Know how to set and monitor budgets

  • Know how to create accurate financial updates

8. Awareness of Self

  • Know how to be self-aware

  • Understand inclusivity and unconscious bias

  • Understand different learning styles

  • Understand feedback mechanisms

9. Management of Self

  • Understand approaches to personal development in planning for the workplace
  • Be able to create an effective personal development plan
  • Be able to maintain a continuous professional development log (CPD)

10. Problem Solving and Decision Making

  • Understand problem solving and decision-making techniques

  • Be able to use problem solving techniques to inform decision making

  • Be able to escalate issues when required

Course Delivery

This qualification will include a wide range of teaching and learning techniques and styles including one-to-one teaching (a minimum of 7 hours of tutorial support), group discussions and teaching, observations, practical assessments, coaching, professional discussions and independent research and e-learning. There are a range of materials available to support this qualification on the ILM online portal.

Depending on the employer, the candidate and the pace of work, the course will typically take between 6-9 months to complete.

A PMA Tutor/Assessor will be assigned to work with the candidate throughout the duration of the course and will support them through their journey. There are typically 172 guided learning hours for the programme and these will be delivered through face-to-face learning with their Tutor, online via the ILM Illuminate portal and through Tutor observations. The Total Qualification Time is a minimum of 370 hours.

The time commitment to achieve the ILM Level 3 Diploma is in the region of 4 hours a week which includes the off the job element. This is flexible, and should the candidate have more time available the PMA Tutor/Assessor will be able to adjust their pace of learning accordingly.

Assessment

Four of the knowledge-based units are assessed externally through ILM online multiple-choice tests.

Many of the units are internally assessed by means of:

  • A portfolio of evidence
  • Professional discussions
  • Observations of practical working

They are subject to external verification.

Register your interest

Register your interest

Recruitment for courses is underway, if the diploma course is something you may consider, please click the button to register your interest, call 0330 111 6459 or email enquiries@pma-uk.org

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