This specially designed Core Skills Programme for Frontline Dental Staff is tailored for non-clinical and patient-facing roles in dental practices. Delivered entirely online in focused 2 to 3-hour sessions, this flexible training fits around busy schedules and supports continuous learning without the need for full-day absences.
Through interactive virtual sessions held on MS Teams, your team will develop the essential skills, behaviours, and confidence to support excellent patient care, handle challenging conversations, and prepare for regulatory inspections – all aligned with CQC and GDC standards.
Who is it for?
- Dental receptionists
- Treatment coordinators
- Front desk and admin teams
- Practice support staff
- Anyone involved in patient-facing or support roles in dental practices
Programme Format:
- Five engaging online sessions, each lasting 2-3 hours
- Delivered live via MS Teams or your preferred platform
- Interactive activities, breakout rooms, polls, and real-world dental scenarios
Learning Objectives:
- Improve confidence in communication and patient support
- Master call handling, appointment management, and time organisation
- Understand GDPR, consent, and complaint handling specific to dental services
- Build personal resilience and effective teamworking skills
- Prepare confidently for CQC visits with myth-busting and practical tips
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Modules at a glance
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Module 1: Patient Communication & Experience in Dental Settings
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Deliver excellent service, manage dental anxiety, and support patients through treatment decisions. |
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Module 2: Effective Call Handling, Time Management & Flow
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Develop skills in triaging calls, managing cancellations, and supporting appointment flow. |
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Module 3: GDPR, Consent & Complaints in Dental Practice
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Clarify responsibilities in data protection, confidentiality, and professional complaint responses. |
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Module 4: Resilience, Teamworking & Working Under Pressure
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Maintain wellbeing, build strong team dynamics, and manage stress in busy dental environments. |
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Module 5: CQC MythBusters & Preparing for Inspections
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Understand CQC’s role, dispel myths, and learn how to contribute confidently during visits. |
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Contact the PMA now
If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email enquiries@pma-uk.org
Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.
Join our vibrant community of over 50,000 today and benefit from our services
As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect you in your role. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK