This three-hour PMA web workshop session is to provide training on Active Signposting (AS) in order to help patients access the right care at the earliest opportunity. AS is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under the direction of the clinical team.

There are numerous drivers for this patient-centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction, and how COVID-19 has impacted this. It will achieve this by releasing valuable GP time and resources. Staff will actively manage requests for GP appointments and safely redirect inappropriate GP consultations to the most appropriate care provider. The module will be delivered with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Participants develop their understanding of the topics.

Date: 30th September

Time: 9:30am-12:30pm

£85.00 per person 

After registering, you will receive a confirmation email containing payment details and joining instructions.

Register for this workshop here

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Agenda

Welcome & Introductions
Introduction to Signposting

We will look at why Signposting is now a recognised tool to meet demand on GP time and how it can increase access. Discussion will explore the benefits, risks and limits of the approach.

  • Understanding what signposting is for
  • Benefits to patients
  • Benefits to the practice
  • Using protocols
  • Emergency situations
  • What advice/appointment should be offered to a patient with chest pain/a suicidal patient, etc.
What has changed with Active Signposting?

Sources of help patients will be referred to, including:

  • Roles funded by the ARRS
  • How to make referrals to allied healthcare professionals and other internal and external agencies and clinical team members e.g., physician associates, paramedics, etc.
  • How to deal with a red flag issue
Processes for keeping patients safe

  • Introduce, explore and discuss methods of how patient safety is maintained
  • Review and compare protocols
  • The continuing importance of Confidentiality in the Active Signposting process
    • From staff point of view
    • From patient point of view
  • The importance of Record-keeping
Monitoring Active Signposting successfully in practice
Q&A
Close

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Register for this workshop here

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  • Duration: 3 hours

  • Location: Online

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Contact the PMA now

If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email enquiries@pma-uk.org

Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.

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