This 2-hour workshop has been designed to empower IPC leads, nurses, HCAs, managers, and other clinical staff working in primary care. This workshop addresses critical aspects of IPC, ensuring participants are well-equipped to handle challenges in infection prevention and control within their respective roles.

Welcome to the Leadership & Change Management Training Programme workshop designed to equip leaders with the skills and knowledge needed to drive organisational success and navigate the complexities of change. Throughout this workshop, participants will explore various aspects of leadership, from motivating teams to managing difficult conversations, and learn how to implement effective change management strategies.

This CQC Fundamentals virtual workshop has been designed specifically for pharmacists and clinical leads. In today’s dynamic healthcare environment, maintaining high standards of care and ensuring compliance with regulatory requirements are paramount. This 2-hour training session has been developed to empower healthcare professionals with the essential knowledge and practical skills required to meet and exceed the Care Quality Commission (CQC) standards.

This three-hour PMA web workshop session is to provide training on Active Signposting (AS) in order to help patients access the right care at the earliest opportunity. AS is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under the direction of the clinical team.

This three-hour web workshop focused on managing practice finances will take a look at practice accounting systems, superannuation, understanding your accounts and cashflow forecasting. Practical guidance will be given to enable participants to map the techniques and outcomes onto their own practice.

By increasing awareness, developing positive cultural engagement, and understanding the hazards of doing nothing, organisations in general practice will be able to reduce their risk, protect their reputation, and support all staff affected by menopause, whether directly or indirectly.

This three-hour session will give an introduction to QOF, what it does and why it is important. Delegates will learn how it works, the indicators, how this is calculated and how they will be assessed to understand the QOF process fully.

This workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will learn at how to identify barriers in their job, improve the current practices, processes and tasks, understand how to monitor and log performance and how to overcome challenges.