FREE PMA WEBINAR
Improving primary care efficiency by optimising recruitment, utilising a skills matrix, and training receptionists in effective triage. Highlight the importance of purposeful staffing, clearly defined roles, and attracting suitable talent through targeted job descriptions. The skills matrix ensures appropriate delegation of tasks such as medication reviews and chronic disease management. Receptionists are trained to triage patients based on urgency, enhancing care navigation.
Learning Outcomes:
- Understand strategic recruitment and its impact on practice performance.
- Implement a skills matrix for better task delegation.
- Enhance triage skills to improve patient flow and service delivery.
- Optimise staff roles for increased practice efficiency.
Presented by
Dr Valeed Ghafoor MBChB, MRCGP, DRCOG, PGCert (CPME)
Dr Valeed Ghafoor is the CEO of GP Specialists Ltd, with a rich background in emergency and acute medicine. A former GP partner, Valeed is highly skilled in primary care optimisation, practice efficiency, and clinical training. His expertise extends to data analysis, dermatology, and research, making him a forward-thinking leader in healthcare innovation. Through GP Specialists Ltd, Valeed provides strategic support to primary care practices, focusing on document management, pathology management and clinical pharmacy services. His passion for improving healthcare delivery is evident in his work, helping practices streamline operations and deliver more effective patient care.
Hosted by
Ian Jones, PMA Director
Intended for GP Partners, Practice Managers, Operations Managers, PCN Directors, PCN Managers, Practice Business Managers
45 minutes with 15 minutes open Q&A
Contact the PMA now
If you would like more information about any of our workshops, the timings or adapting our programmes to your local needs / requirements, please call 0330 111 6459 or email enquiries@pma-uk.org
Please note that all workshops are delivered online as web workshop sessions – however, if you require face to face workshops, please get in touch and we will be happy to discuss this.
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