PMA Workshops for Clinical Commissioning Groups (CCG), Health Boards (HB) & Community Education Provider Networks (CEPN)
Aiming to deliver rapid in-year training to empower and develop practice managers, to develop resilience in general practice and to prepare for more integrated models of working in the future.
For some time now, the PMA have been commissioned to provide bespoke workshops to a growing number of CCGs and HBs across England and Wales. The series of full-day workshops are specifically focused on the business aspects of General Practice. PMs collectively select which sessions best fit local development needs. All workshops are delivered by specialists in these areas and are tailored, as necessary, to accommodate regional differences. As workshops are delivered locally, they are easily accessible presenting good support and networking opportunities for practice managers across the locality.
One of the noticeable features of the workshops has been the level of engagement during all sessions. Over and above the specialist facilitation, one of the real values has been the group interaction. There has been a visible team approach to problem-solving and clear buy-in to the experience and insight already within the groups. The facilitators have honed this collaborative approach which will continue to benefit all practices within CCGs and HBs.
Delegates who complete any six PMA workshops receive an Excellence in Practice Management Certificate awarded by the Institute of Leadership and Management (ILM).
The PMA working with Lewisham CEPN
We welcome Lewisham CEPN who came to the PMA to bridge the gaps in their local training needs. They are a commissioning organisation whose focus is on integrated, community-based training and education programmes for clinical and non-clinical staff working in health and social care.
Here are is a selection or workshops that were delivered by PMA.
Leadership
Leadership – Learn influence, impact and leadership skills.
- Great interactive day with excellent group work
- Great networking and shared discussions
- Excellent group discussion exercises
- Common sense approach to very real issues
- Very relaxed style and great group interaction
- Great interactive workshop and sharing of experiences
- Informal
- a lot of knowledge shared
Dispute Resolution and Mediation
Building a better business culture.
Staff Employment Issues – HR, Employment Law, Performance Management & Changing Staff Behaviour
Covers employment law in an interactive way providing practical guidance to enable participants to manage more effectively their human resource and deal with any staffing challenges.
- Working through the case studies as a group excellent
- The training is very good and very interactive
- Case studies discussed as a group and focus on our issues
- Really enjoyed the presenter
- Nice format for the day – great interaction
- Facilitated discussions with the wider group
- Recruitment and Employment law updates
- Updates on law and legislation
- Hearing about issues / ideas and thoughts from other practices
- The flexibility to change the agenda to meet the needs of the group
- Performance Management – ideas and management
- Group work together was excellent
- Flexibility of the programme – nice focus on our priorities
- Everything excellent
- Insight of new legislation
- Discrimination section
- Exchange of issues and problems / very informative / very relaxed approach
- Great variety of content
- Great to have all the handouts with scenarios
- Excellent delivery