PMA Workshops for Clinical Commissioning Groups (CCG) and Health Boards (HB)
Aiming to deliver rapid in-year training to empower and develop practice managers, to develop resilience in general practice and to prepare for more integrated models of working in the future.
For some time now, the PMA have been commissioned to provide bespoke workshops to a growing number of CCGs and HBs across England and Wales. The series of full-day workshops are specifically focused on the business aspects of General Practice. PMs collectively select which sessions best fit local development needs. All workshops are delivered by specialists in these areas and are tailored, as necessary, to accommodate regional differences. As workshops are delivered locally, they are easily accessible presenting good support and networking opportunities for practice managers across the locality.
One of the noticeable features of the workshops has been the level of engagement during all sessions. Over and above the specialist facilitation, one of the real values has been the group interaction. There has been a visible team approach to problem-solving and clear buy-in to the experience and insight already within the groups. The facilitators have honed this collaborative approach which will continue to benefit all practices within CCGs and HBs.
Delegates who complete any six PMA workshops receive an Excellence in Practice Management Certificate awarded by the Institute of Leadership and Management (ILM).
The PMA working with Cwm Taf University Health Board
Earlier this year, the PMA were fortunate enough to deliver workshops to practice managers in Cwm Taf University Health Board. There were a number of workshops which helped bridge the gap in local development needs.
Here are is a selection or workshops that were delivered by PMA.
Understanding Accounts, Accounting Systems & the Tax System
The foundation programme for this series of workshops. It focuses on the business management of general practice. Practice accounts and partnership issues are explained in a user-friendly interactive way.
- Gained knowledge on accounts and also spoke about Welsh practices and not about English practices also
- interactive.
- Refresher on the accounts and the Going for Gold element.
- Going for Gold – made me realise importance of dealing with important not urgent.
- Accounting information.
- Partnership legalities and Going for Gold
- Discussion on partnership issues and group work.
- The interactive/group work to consolidate what was presented. Also, reference to real situations, i.e. theory
- in practice.
- 1. The informal interactive approach. 2. Standard of all presentations.
- Very knowledgeable speakers with real life case examples.
- All very informative
Business Risk and Governance
Understanding risk & governance, liabilities and data management
- Excellent throughout
- Very knowledgeable facilitator
- Great update on knowledge in this area…
- The facilitator was very knowledgeable and made the content interesting
- Will go away and review our practice
- Very enjoyable – and excellent summary of key issues
- Great update on business risk & DPA
- Very knowledgeable speaker – very informative and provided real life examples
- Great insight – and new updates
- Very interesting
Dispute Resolution and Mediation
Building a better business culture.
- Excellent facilitation and presentation skills & interaction exercises
- Some excellent tips to take back to the practice
- Very well presented
- Great practical advice that can be applied in practice
- Excellent speaker – very helpful and approachable
- Great trainer
- Thought provoking about our own situation – brought home real benefits
- Enjoyed the day
- Excellent day
- Knowledge of the facilitator – and liked the mix of flip chart and slides and discussion work
- Fab story telling
- Great group discussions
- Listening to other people’s experiences
- Very informative
- Great interaction
- Jane was very helpful and very knowledgeable
- Nice informality enabled everybody to join in
- Excellent day – very well facilitated