PMA Workshops for Clinical Commissioning Groups (CCG) and Health Boards (HB)
Aiming to deliver rapid in-year training to empower and develop practice managers, to develop resilience in general practice and to prepare for more integrated models of working in the future.
For some time now, the PMA have been commissioned to provide bespoke workshops to a growing number of CCGs and HBs across England and Wales. The series of full-day workshops are specifically focused on the business aspects of General Practice. PMs collectively select which sessions best fit local development needs. All workshops are delivered by specialists in these areas and are tailored, as necessary, to accommodate regional differences. As workshops are delivered locally, they are easily accessible presenting good support and networking opportunities for practice managers across the locality.
One of the noticeable features of the workshops has been the level of engagement during all sessions. Over and above the specialist facilitation, one of the real values has been the group interaction. There has been a visible team approach to problem-solving and clear buy-in to the experience and insight already within the groups. The facilitators have honed this collaborative approach which will continue to benefit all practices within CCGs and HBs.
Delegates who complete any six PMA workshops receive an Excellence in Practice Management Certificate awarded by the Institute of Leadership and Management (ILM).
The PMA working with Aneurin Bevan University Health Board
Aneurin Bevan University Health Board asked the PMA to deliver the following workshops to practice managers. These were identified as areas which would support local development needs.
Here are is a selection or workshops that were delivered by PMA.
Business Risk and Governance
Understanding risk & governance, liabilities and data management
- Really informative day
- up to date and relevant
- GDPR update was excellent
- Very appropriate content
- Excellent group discussions
- Great GDPR update and group work very useful
- Excellent promise of a Risk Register
- Richness of information and real-life examples
- Enjoyed it!! – Really useful day – thanks you
- Update on GDPR guideline and excellent networking
- Networking with other PMs
- Speaker very knowledgeable
- Needed to be more relevant to primary care
- more corporate
- A lot of the information covered things already being done in the practice
- Very informative
- Very informative
- knowledgeable facilitator
- liked the GDPR
- Knowledge of the subject matter excellent
- could be more tailored to General Practice
- Very informative
- knowledgeable facilitator
- Very good discussion throughout the day
- Great group discussions
- Great interaction
- Overall Workshop Content very good
- GDPR section
- Very good day
- Great discussions
- Very applicable to my work
- Working in groups excellent
Dispute Resolution and Mediation
Building a better business culture.
- Excellent facilitation and presentation skills & interaction exercises
- Very useful and interesting
- Practical tip on mediation and dealing with conflicts
- Comprehensive set of topics covered
- A very good relaxed day very useful and practical tips
- Great atmosphere and the whole day was terrific
- Lots of interaction and a very approachable facilitato
- Very interesting and will be very useful in practice
- Excellent day – tutor put us all at ease
- Knowledge of the facilitator – and liked the mix of flip chart and slides and discussion work…
- Very informative, helpful and detailed
- Nice informality enabled everybody to join in
- Excellent day – very well facilitated
- Jane was excellent – very inspiring
- Excellent facilitation and presentation skills & interaction exercises