PMA Awards 2022

The PMA Professional Members Awards Programme 2022 will recognise and celebrate excellence in management across all areas of the health and social care sector.

The PMA Professional Members Awards Programme 2022 will recognise and celebrate excellence in management across all areas of the health and social care sector.

There are 9 categories:
Each with a list of criteria against which nominees will be evaluated.

Across all categories the winners will be able to demonstrate a dynamic input to practice, PCN or other healthcare environment which are both measurable and of value to the practice, the PCN and the patients.

The judges will be looking for excellence in terms of input and the quality of outcomes. The winner and highly recommended recipients will be individuals who have demonstrated exceptional commitment to their role.

PMA invites applications from all managers – you can nominate yourself – and nominations are also sought from practice colleagues.

The deadline for applications is Sept 12th, 2022.

Shortlists will be announced Sept 30th 2022 and the Awards will be presented at Best Practice 2022, in Birmingham on 12th Oct 2022.

Award Categories

PMA Awards Practice Manager of the year
PMA Awards Practice Manager of the year
PMA Awards PCN Manager of the year
PMA Awards Practice Finance Manager of the year
PMA Awards Administrator Reception Manager of the year
PMA Awards Receptions Team of the year
PMA Awards Outstanding Contribution to General Practice
PMA Awards Lifetime Achievement

NEW for 2022
PMA recognising organisational excellence in

PMA Organisation Award 2022
Professional Development in
the Non-Clinical Workforce

NEW for 2022
PMA recognising organisational excellence in

This award seeks to recognise a Practice/Practice Partners who have made an outstanding contribution to the development of their non-clinical management team and their staff over the last 12 months.

We invite applications from both Practice Managers themselves and nominations from practice colleagues.

  • a commitment to professional development of the management team and non-clinical workforce
  • delivery of service improvement and the impact of these services on their patients, practice or the local area
  • creative skill mixing, workforce development maximising the potential of practice staff, cross pollination and the introduction of new and evolving roles.
  • outstanding leadership and innovation, resulting in improved practice performance
  • resilience and wellbeing for their non clinical teams – examples of exemplary systems and processes
  • sustained investment in any area of practice management over the last year.
Apply or nominate for this category
PMA Awards Practice Manager of the year

Practice Business Manager of the Year 2022

This award seeks to recognise a Practice Business Manager who has made an outstanding contribution to their practice’s performance over the last 12 months.

We invite applications from both Practice Managers themselves and nominations from practice colleagues.

  • delivery of exceptional patient-focused services and the benefit of these services on their patients, practice or the local area
  • outstanding leadership and innovation, resulting in improved practice performance, staff development, delivery of services etc.
  • evidence and examples of excelling over and above contractual requirements during the pandemic
  • development of working relationships with primary, secondary, social care and the voluntary sector
  • lead roles in primary care programmes in conjunction with NHSE, CCG, LMC, GP Federation or other primary care organisations resulting in the development of their practice/PCN and/or other organisations
  • sustained improvements in any area of business delivery over the last year.
Apply or nominate for this category
PMA Awards Practice Manager of the year

Practice Manager of the Year 2022

This award seeks to recognise a Practice Manager who has made an outstanding contribution to their practice’s performance over the last 12 months.

We invite applications from both Practice Managers themselves and nominations from practice colleagues.

  • delivery of patient-focused services and the impact of these services on their patients, practice or the local area
  • creative skill mixing, workforce development maximising the potential of practice staff, cross pollination and the introduction of new and evolving roles.
  • outstanding leadership and innovation, resulting in improved practice performance
  • resilience and wellbeing – examples of exemplary systems and processes
  • sustained improvements in any area of practice management over the last year.
Apply or nominate for this category
PMA Awards PCN Manager of the year

PCN Manager of the Year 2022

This award seeks to recognise a PCN Manager who has made an outstanding contribution to their PCN’s performance over the last 12 months.

We invite applications from both Practice Managers themselves and nominations from practice colleagues.

  • development of new relationships with other partners across primary, secondary, social care and the voluntary sector
  • innovative workforce development and the use of ARRs
  • advances in population health management using data to direct patient care and deliver services
  • engagement with local populations to address whole population needs particularly in relation to vulnerable, isolated and/or lonely patients
  • significant expansion of their use of digital platforms and other innovation to improve patient access during the COVID-19 pandemic
  • improvement in service delivery across the PCN, improving and making services less hard-to-reach for patients who find it harder to access them
  • becoming true partners in patient’s care and the impact on population health.
Apply or nominate for this category
PMA Awards Practice Finance Manager of the year

Practice Finance Manager of the Year 2022

This award seeks to recognise a Practice Finance Manager who has made an outstanding contribution to their practice’s financial and commmercial performance over the last 12 months.

We invite applications from both Practice Managers themselves and nominations from practice colleagues.

  • delivery of financial management enabling outstanding practice performance
  • creative skill mixing, workforce development maximising the potential of practice staff, cross pollination and the introduction of new and evolving roles.
  • outstanding leadership and innovation, resulting in improved practice performance
  • resilience and wellbeing – examples of exemplary systems and processes
  • sustained improvements in any area of finance management over the last year.
Apply or nominate for this category
PMA Awards Administrator Reception Manager of the year

Administration/Reception Manager of the Year 2022

This award seeks to recognise an Admin/Reception Manager who has made an outstanding contribution to their surgery’s performance over the last 12 months.

We invite applications from both Practice Managers themselves and nominations from practice colleagues.

  • outstanding leadership and positive influence on patient outcomes, safety, and satisfaction including improving access for patients.
  • workforce development maximising the potential of reception staff to address the needs of patients and to assist freeing GPs’ time
  • engendering a culture of continuous improvement and supportive teamworking.
Apply or nominate for this category
PMA Awards Receptions Team of the year

Receptionist Team of the Year 2022

This award seeks to recognise an Admin/Reception Manager who has made an outstanding contribution to their surgery’s performance over the last 12 months.

We invite applications from both Practice Managers themselves and nominations from practice colleagues.

  • outstanding leadership and positive influence on patient outcomes, safety, and satisfaction including improving access for patients.
  • workforce development maximising the potential of reception staff to address the needs of patients and to assist freeing GPs’ time
  • engendering a culture of continuous improvement and supportive teamworking.
Apply or nominate for this category
PMA Awards Outstanding Contribution to General Practice

Outstanding contribution to General Practice 2022

This award seeks to recognise a person who has made an outstanding contribution to General Practice over the last 12 months.

We invite applications from both Practice Managers themselves and nominations from practice colleagues.

  • achievement above and beyond expectations of their role resulting in significant patient benefit in the practice and wider community.
  • proactivity in sharing best practice so patients and communities further afield/nationwide can also benefit.
Apply or nominate for this category
PMA Awards Lifetime Achievement

Lifetime Achievement Award 2022

This Award seeks to recognise outstanding and sustained contributions to the Health and Care sector over a career in Practice and or Business Management.

Nominations are invited – from all managers and other general practice staff – as ‘peer to peer’ recognition of the contributions made by the individual nominated.

  • Recognition for their work and commitment in General Practice.
  • Outstanding and sustained contributions to the Health and Care sector over a career in Practice and or Business Management.
  • Significant impact in, for example, their CCG, LMC, Training Hub or ICS and in supporting other practices and health care organisations.
  • Recognition for their commitment in developing professionalism across the Health and Care sector.
Apply or nominate for this category

Here’s a summary of the categories and the winners and highly commended recipients from 2021…

Outstanding Contribution to General Practice 2021

WINNER – Tracy Dell, Caritas Group Practice

HIGHLY COMMENDED – The Reception Team, The Manor Surgery
HIGHLY COMMENDED – The Partners, The Brimington Surgery

Primary Care Network Manager of the Year 2021

WINNER – Paula Elliott & the Management Team at The Brimington Surgery

HIGHLY COMMENDED – Caroline Brown, Shrewsbury Primary Care Network

Reception Manager of the Year 2021

WINNER – Kelli Charlett, West Cheltenham Medical Practice

Lifetime Achievement in General Practice Award 2021

WINNER – Tracy Dell, Caritas Group Practice

Practice Business Manager of the Year 2021

WINNER – Sarah Rhodes-Bickerdyke, The Avicenna Medical Practice

Practice Manager of the Year 2021

WINNER – Jenna Johnstone, Peterloo Medical Centre

HIGHLY COMMENDED – Megan Goring, Pallant Orthodontics
HIGHLY COMMENDED – Luthfa Ali, Brick Lane Surgery