South West Primary Care Academy Practice Managers’ Conference 2022

The PMA will have a strong presence at many events during the year. They present a fabulous opportunity to engage with you, chat about your plans and really understand what you need from us in the way of support.

We very much value all interactions with you and look forward to meeting you soon.

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The changing face of General Practice

General Practice continues to change at pace with digitisation and transformation of GP service delivery all accelerated by the Covid-19 pandemic. At practice level, primary care has altered dramatically in the past year, with staff both clinical and administrative, adapting to new ways of working.  This has heightened the skills requirements, for GPs, clinicians and for all members of the non-clinical teams. The continued transition to the PCN model presents its own challenges around changing business models, funding challenges, an increasing governance burden, all coupled with a now digital population with changing expectations.

These pressures are driving the fundamental transformation in general practice services with our focus now firmly on general practice services that will be able to work at scale within the framework of the PCNs and Integrated Care Services. We are witnessing the development and expansion of the healthcare workforce and improved practice environments – clinical pharmacists, link workers, physiotherapists, dieticians, mental health practitioners, paramedics amongst others are all part of the new PCN frameworks. Improving our ability to signpost patients to the most appropriate service or where more appropriate supporting them to self-care.

General practice working as part of a more joined-up primary care workforce that will be able to devote the greatest amount of time to quality and health improvement for patients and local communities. What matters now is getting on and delivering it so that practices can start to make a difference and patients can start to feel the difference. The pandemic has enabled many PCNs to come into their own in the crisis, collaborating well and sharing the workforce and developing their thinking around localised decision making.

Conference 2022 will enable you to discuss and explore how to meet these new challenges. We hope you have a good day, with some excellent and thought-provoking speakers and some excellent workstreams plus the opportunity to network with the exhibitors and of course, with fellow delegates for 2022 we have also added a number of elements that will enable you to invest some time in your own wellbeing and resilience.

Directory of Sponsors

Dene Healthcare, the UK’s premier practice provider, has been established on a foundation of trust, value and service quality.

We take the responsibility for ensuring you have the resources and equipment needed to meet the demands of the modern practice. We offer convenience and a work ethic that allows you to focus on what you do best.

We pride ourselves on our personal touch and in-depth knowledge of General Practice. Our team has over 45 years of experience working within the NHS and understand the ever-changing directives for the practice team. Our aim is simple – to provide the best service, choice and support to help a practice maximize its potential.

Website: www.denehc.co.uk

Healthcare Monitors UK LtdHealthcare Monitors UK Ltd is specialised in providing health monitors for the primary and secondary care sectors. Set up some 20 years ago, it has been at the fore front of unsupervised patient monitoring and collection of QOF points.Some of the original K5 monitors are still in use today, although the latest model, the M8, can now be integrated with surgery records to ease the burden of staff even further.

Contactless monitoring of BMI & BP with integration to surgery records.

Increase the efficiency and safety of staff by replacing unnecessary appointments with contactless monitoring of blood pressure, height, weight andBMI, with results integrated directly to the patient records systems EMIS,Systmone & Vision (optional).

Using our patient pod software and attached touchscreen, a patient’s blood pressure, height, weight, BMI and pulse measurements can be taken and stored to their record. In addition, patients can be prompted to answer various lifestyle questions such as alcohol and smoking status, physical activity, asthma and epilepsy details. All measurements and responses are Read/ SNOMED coded and either filed automatically or held for peer review before being filed individually or as a batch. The patientPod software also allows a quick view of recent measurements for monitoring purposes from any PC in the practice. Compatible with most major GP systems including EMIS Web, SystmOne and Vision.

Monitors can be rented (long or short-term) or purchased outright.

With nearly 2000 monitors installed across the country in a wide range of situations, including, doctor’s surgeries, hospitals, clinics, walk-in centres and pharmacies, why not request a free, no obligation, month long trial and see how much time and money you too can save?

“Every surgery should have one” Dr Michael Dixon OBE, MA, MB, FRCG

Website: www.healthcaremonitors.co.uk

We are a fortune 500 company and are the world’s largest distributor of medical supplies, with an annual turnover of $12.4 Billion and are in over 32 countries with 21,000 team Schein members, serving over a 1 million customers each year

We sell over 20,000 products to both public and private healthcare providers, with over 90 years of experience in the market, enabling them to deliver the best patient care and to enhance efficiency and profitability to your business.

Website: https://www.henryschein.co.uk

Hillcroft Surgery Supplies can help with all your surgery’s needs. We can supply everything you may need, from furniture to consumables and pharmaceuticals to equipment, and everything in between. We thrive on meeting our customers’ needs and requirements and will always go the extra mile to help with anything and everything!

As well as a broad stock holding, free next-day delivery service, comprehensive web and catalogue, we also offer to meet and analyse your current product portfolio and pricing with a view to offering you a package which both simplifies your stock holding and also saves you money. We specialise in group buying deals and have website administration features to help you manage your online purchasing with user-control and stock management systems… in truth, the complete package!

Website: www.hillcroftsupplies.com

IDS Media UK is an independent OOH media owner with over 30 years of experience. We provide secondary information points within a GP Surgery with the aim of supporting the NHS to improve the health and wellness of patients nationwide.

Our leaflet racks, posters and digital screens, currently available in over 3,400 surgeries, carry information and guidance from leading charities, government departments and brands such as Mental Health UK, Macmillan Cancer Support, Group B Strep Support and Stannah.

Website: www.idsmedia.co.uk

Based in Reading, K4B is the preferred designer of customer engagement kiosks and software for retailers, public services, the leisure industry and healthcare customers. All our touchscreen kiosks feature cutting-edge technology with class-leading design. We have 25 years of experience and our kiosks are designed and manufactured entirely in the UK

Every K4B kiosk comes as a complete package, ready to be deployed on day one. We are the only touchscreen kiosk manufacturer that designs and builds the kiosk, its computer systems and also its software. Then we integrate with your brand and your environments. This means that your investment pays for itself sooner and you can rely on support from only K4B instead of multiple suppliers.

Website: https://k4b.co.uk

Mjog by Livi is the leading patient engagement platform, which delivers quick and efficient communications between health care providers and their patients across the NHS and private healthcare. Integrated with all leading clinical systems, Mjog by Livi ensures information flow is seamless, secure and meets objectives for QIPP, QOF and patient education.

Mjog provides innovative technology that ensures healthcare providers can reach and engage the right patients at the right time.

Mjog puts your patients in the frame, which is reflected throughout our product design process. Mjog also incorporates the needs and requirements of the clinical teams who use our technology. By creating intuitive, affordable solutions, Mjog allows practices to focus on what they do best; providing great health-care for those who truly need it.

Website: Home | Mjog (livi.co.uk)

The National Pharmacy Association (NPA) is the representative voice of independent community pharmacies across the UK and a key provider of services to the pharmacy sector. More than half of pharmacies are family-owned and run, small to medium-sized businesses (approx 6000 independent pharmacies UK-wide).  The vast majority of independents are NPA members.

Rangewell Practice Finance work with Practice Managers and Practice Partners across the UK to help them review all aspects of finance including

  • Property / Surgery Finance
  • Partner Buy-Ins / Buy-Outs
  • Partners’ personal property and business investments (BTLs/Care Homes etc)
  • Reviewing current practice finance to identify cost savings

We are independent sector experts and we work alongside the full range of sector specialists including accountants, solicitors, wealth advisors and valuers – where required we can refer practices to a panel of specialists, as required.

Rangewell works with all the High Street and Specialist lenders in the sector, and all our Senior Deal Progressors have personally worked at lenders – meaning they know the questions lenders will ask and the key areas the practice should focus on to ensure the most affordable and appropriate finance is sourced, including

  • Interest Rate payable
  • Comparison between fixed and floating rate offers
  • Potential Break Costs
  • Op Co/Prop Co Scenarios
  • Term of the loan
  • Any Personal Guarantees being requested

Our in-house transactions team ensures an efficient process – documents are collected once (into a secure data room) and from there a presentation is created and presented to the panel of lenders selected by the partners – thus ensuring an effective, professional and fair process to identify and compare lenders offers.

Rangewell’s fees are paid by whichever lender you select – ensuring our services are free to GP Practices.

Website: www.Rangewell.com

Wesleyan Financial Services provides tailored financial planning at every stage of your professional life, whether you’re newly qualified, mid-career or approaching retirement. Your local Financial Consultant works exclusively with medical professionals so has a clear insight into your unique career path and the challenges you face.

Some of the areas we can help with include pension advice and retirement planning; savings and investments options, financial protection for you and your family; plus finding the right mortgage. We can also assist with various needs that you face as a practice, such as Practice Protection, and Insurance, and offer free NHS Pensions Training sessions.

Website: www.wesleyan.co.uk

X-on is a pioneer of digital telephony in the UK, delivering simple but powerful communications choices to the NHS and healthcare, plus the wider corporate arena.

Our cloud services are hosted on our own network using technology created by our inhouse research and development team. As technology disruptors our focus is on innovation to improve the use of fixed line, mobile and cloud telephony and deliver reliable and effective communications.

Deployed across over 1,400 UK practices, X-on’s flagship product Surgery Connect is a future proof, secure GP telephony solution which improves the patient experience, while driving efficient practice management and scalable communications across General Practice, GP Federations and CCGs. Surgery Connect provides fully integrated remote working for GPs and staff via mobiles and softphone.

Surgery Connect provides quick switching between audio and video at any time during a call with a patient, with all calls recorded and call data attached to the patient record. A full suite of web browser based Management Consoles provide a real time view of call levels and staff activity, access to call flow management and extensive analytical reporting. Integration ensures practitioners are not switching between a patchwork of discrete applications.

Surgery Connect integrates with most clinical systems, providing a seamless and time-saving way in which clinical and admin staff can access and record patient information during a call. Surgery Connect has been tailored by feedback from healthcare professionals ensuring a system that uniquely serves the needs of GP Practices, while addressing the digital and online ambitions of the NHS.

Website: www.x-on.co.uk

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