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Underpinning the new care service model is the choice and control given to individuals through the Personalised Care model. This PMA online programme consists of five comprehensive modules, each with several units, aimed at the three personalised care roles, the Social Prescribing Link Worker, the Care Coordinator, and the Health and Wellbeing Coach.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to help develop their time management, communication and teamworking skills.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from learning more about the various NHS initiatives to improve the patient experience including signposting, the new ARRS roles and personalised care.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from understanding the component parts of Administration in general practice including medical terminology, confidentiality and GDPR, how to register patients and clinical correspondence.

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

The key objective of Telephone Triage is to help patients access the right care at the earliest opportunity – and in a way that provides them with flexibility, convenience, security, a sense of ownership and the stimulation to invest in their wellbeing.

This three-hour web workshop focuses on issues that regularly arise in medical practice, which are often difficult to deal with. We will cover how to manage stress and build resilience into your practice, in an interactive way with practical guidance to enable participants to manage more effectively their human resources and deal with any staffing challenges.

This three-hour PMA web workshop session is to provide training on Active Signposting (AS) in order to help patients access the right care at the earliest opportunity. AS is a new system of ‘triage’ carried out at the first point of contact with the GP Practice by non-clinical staff under the direction of the clinical team.

In this module, we will focus on how to create competitive, collaborative and commercial advantage for the GP Practice through an understanding of the Risks and Governance issues relevant to General Practice.

NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs, GP Partners, Locums and other clinical and non-clinical staff.