This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from learning more about the various NHS initiatives to improve the patient experience including signposting, the new ARRS roles and personalised care.
We will also look at Equality, diversity and Inclusion and why this important in general practice. Delegates will be able to apply the learning to every-day situations back in the practice.
The workshop will be interactive – delegates will be encouraged to share any challenges and conflicts they may have already encountered – our facilitator will also share their experiences from GP practice.
Slides handouts will be sent to delegates prior to this web workshop and certificates of attendance are awarded after the workshop.
Workshop Programme
| Introduction, Objectives, Why are we here? |
| Introduction to Signposting
This session will introduce why Signposting is now a recognised tool to meet demand on GP time and how it can increase access. Discussion will explore the benefits, risks and limits of the approach. |
| How will the Receptionists role change with Active Signposting?
Sources of help receptionists will refer patients to, including:
|
Personalised Care
|
Equality, diversity and Inclusion
|
| Q&As |
| CLOSE |
