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Building on the success of our Level 2 Certificate, this Advanced Certificate continues to be developed around the 8 core competencies of the 4-tier framework for a career pathway for the non-clinical health and social care workforce developed by Our Healthier South East London (OHSEL).

This three-hour web workshop focused on managing practice finances will take a look at practice accounting systems, superannuation, understanding your accounts and cashflow forecasting.
Practical guidance will be given to enable participants to map the techniques and outcomes onto their own practice.

This session focuses on the critical aspects of health and wellbeing for individuals living with dementia, emphasising a holistic approach to care. Participants will explore the multifaceted nature of health, including physical, psychological, and social dimensions, and understand the essential role that Allied Health Professionals (AHPs) play in assessing and supporting these areas.

This practical workshop is designed to provide healthcare professionals with essential skills in intravenous (IV) cannulation. The course is ideal for providers involved in services like therapeutic vitamin drips, fluid replacement, and blood donation.

This web workshop is for Senior Managers, Practice or Administration Managers in Primary care who need to gain a thorough understating of the Delivery Plan for Recovering Access to Primary Care. During the workshop, delegates will gain a detailed understanding of the new contractual requirements around access to GP services.

The key objective of this workshop is for non-clinical staff to understand the advantages of a digitally transformative practice. This session includes an in depth look at all those online resources available within practice to streamline access to healthcare for patients and streamline workload for a more efficient practice.

This Navigating Practice Partnerships & Safety Standards in Primary Care web workshop is designed to provide you with the essential knowledge and skills to effectively manage and enhance the operations of primary care practices. As the healthcare landscape evolves, it is crucial for primary care providers to stay informed and adept at handling both administrative and safety-related aspects to ensure optimal patient care and practice efficiency.

Correspondence Management represents one of the new processes that was swiftly adopted during COVID. It is especially important as there has been a substantial increase in correspondence being received in practice. To enable a more streamlined GP workload, valuable GP time must be released. This will be achieved by training non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.

This two-hour web workshop has been designed specifically for non-clinical managers in primary care. In today’s dynamic healthcare landscape, ensuring the continuity of leadership and retaining a skilled workforce is paramount to the success of practices. This interactive workshop will equip you with the knowledge and tools to excel in these critical areas.

This workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will learn at how to identify barriers in their job, improve the current practices, processes and tasks, understand how to monitor and log performance and how to overcome challenges.