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The PMA Primary Care Management Programme designed to help aspiring and new Practice Managers covers all the key areas that need to be addressed when working within a busy and successful practice. We focus on the issues that regularly arise in practice. The rolling programme means you can start anytime!

This CQC Fundamentals virtual workshop has been tailored specifically for nurses. In today’s healthcare landscape, ensuring high standards of care and compliance with regulatory requirements is crucial. This 2-hour training session is designed to equip nurses with essential knowledge and practical skills to meet and exceed Care Quality Commission (CQC) standards.

This CQC Fundamentals virtual workshop has been designed specifically for pharmacists and clinical leads. In today’s dynamic healthcare environment, maintaining high standards of care and ensuring compliance with regulatory requirements are paramount. This 2-hour training session has been developed to empower healthcare professionals with the essential knowledge and practical skills required to meet and exceed the Care Quality Commission (CQC) standards.

This CQC Fundamentals virtual workshop has been designed for administrative staff. Their role in supporting compliance and quality care within healthcare practices is vital. This 2-hour session is aimed at providing delegates with essential knowledge about the Care Quality Commission (CQC), its assessment process, and how they can contribute to ensuring compliance and quality within their organisation.

Imagine a service in which it’s easier to get to see your doctor or nurse and you get to spend around 45 mins with them in an informal setting. The key objective of Group Consultations is to help patients access the right care at the earliest opportunity. There are numerous drivers for this patient centred approach and outcomes will include a more streamlined GP workload, improving efficiencies in terms of access to services and patient satisfaction. It will achieve this by releasing valuable GP time and resources.

This workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will learn at how to identify barriers in their job, improve the current practices, processes and tasks, understand how to monitor and log performance and how to overcome challenges.

Effective delegation is one of the hardest skills for a leader to develop. We gain promotion on ‘task excellence’, but we need to step up and take the lead, not stay in the safety of the detail. Effective delegation skills helps you understand the benefits to self, team and organisation, and explore when, how, and who to delegate to effectively.

Public speaking, presenting at meetings, or engaging a difficult individual are not easy skills for a leader to master. Exploring and practicing a pragmatic set of communication skills supports you getting your message across and reaching as many of your target audience as possible, with clarity, brevity and impact in meetings, presentations or to pitch an idea or concept.

Teams work less in traditional ‘silos specialism’ in today’s world, and more interdependently in matrix or cross-functional groups. Yet engagement, performance and productivity are often low. Leading temporary teams to collaborate effectively to deliver a shared goal, feel safe to raise concerns, making share decisions and be innovative to manage risk and solve problems, is critical to leading in today’s world.

‘Conflict’ is deemed a dirty word, yet there is healthy and unhealthy conflict, and a leader needs to be able to identify the difference and adapt leadership style. ‘Difficult conversations’ carries the same tag, yet leaders need to be able to handle this challenge, in-person, or in a meeting. Exploring how to lead different conflict types will help you build a healthy culture and encourage innovation from individuals. Learning a pragmatic five-step method for handling difficult conversations supports you to lead with confidence.