Introduction to Practice Management & Performance Management

This workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will learn at how to identify barriers in their job, improve the current practices, processes and tasks, understand how to monitor and log performance and how to overcome challenges.

Understand their role in the practice and be armed with the knowledge and tools to improve Operational Delivery
Identify and review the daily and weekly operational tasks, and how to enhance them to work better for the practice
Monitor and improve performance
Manage the Manager

Guidance notes and will be provided to support this workshop and certificates of attendance are awarded after the workshop.

Session One

Introduction and Welcome

All about you

The role of the Practice Manager
Identify and discuss current work patterns / duties / policies and processes, including QoF, ES, Contract targets
Identify risks, obstacles and barriers to doing job role

Review of the current processes and how to improve the operational delivery for the following daily tasks:

Overview of the important elements of operational delivery on a weekly basis:

Session Two

Monitoring Performance

Improving Performance

How to hold staff accountable
Discussing issues at clinical / practice meetings – how best to facilitate /using evidence
How to conjure up solutions for improvement and implementing change
Drawing up or revising policies and protocols as required
How to deal with a red flag issue

Action Planning & Conclusions

Open Q&A

Close