Introduction to General Practice – Module Two: Administration

This web workshop is part of a wider programme to provide an introduction to new frontline staff or those working in general practice who would benefit from understanding the component parts of Administration in general practice including medical terminology, confidentiality and GDPR, how to register patients and clinical correspondence.

An understanding of basic medical terminology is essential for anyone working in the medical industry. We will also look at how to confidentiality and GDPR, how to register patients and clinical correspondence. Delegates will be able to apply the learning to every-day situations back in the practice.

The workshop will be interactive – delegates will be encouraged to share any challenges and conflicts they may have already encountered – our facilitator will also share their experiences from GP practice.

Slides handouts will be sent to delegates prior to this web workshop and certificates of attendance are awarded after the workshop.

Workshop Programme

Introduction, Objectives, Why are we here?

Basic Medical Terminology

Brief overview of basic Medical Terminology
Common words / phrases / abbreviations used in General Practice
How medical terms are constructed
Brief introducing Roots, Suffixes and Prefixes

Registration of patients

Basic registration: what information is needed in order to register a patient

Clinical Correspondence

We will discuss how Correspondence Management is now a recognised tool to help meet the growing challenges of GP Practice.

The receptionist role
Understanding letters i.e., from the hospital
Workflow Optimisation Flow charts / protocols / Read Codes / templates
Correspondence – what’s ok to be coded and filed
And letters that needs to be ‘workflowed’?
What actions to take

Confidentiality and GDPR

GDPR/ Data Protection
Consent, when and why consent is needed
Next of kin, why NOK is important
Importance – how it effects the role of the receptionist

Q&As

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